Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. Where some set out to build a test, we set out to achieve a mission: change the management of disease worldwide by using DNA testing to proactively inform treatment. Through a cfDNA technology platform approach, we've pioneered noninvasive testing in unlimited applications—each with their own potential to revolutionize care for patients. #TeamNatera includes clinicians, scientists, biostatisticians, researchers, and laboratory professionals from around the world. Our diverse teams blend a passion for patients with deep clinical, scientific, and technological roots. Natera’s tests are validated by more than 100 peer-reviewed publications that demonstrate high accuracy. Interested in joining us on our mission to change the management of disease worldwide? Visit https://www.natera.com/careers-at-natera to learn how you can become a part of our talented team. Natera operates ISO 13485-certified and CAP-accredited laboratories certified under the Clinical Laboratory Improvement Amendments (CLIA) in Austin, Texas and San Carlos, California. Please be advised that Natera will reach out to candidates with an @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. https://www.natera.com/privacy/

As a ServiceNow Business Analyst (Expert/Consultant level) in the Business Applications team within IS&T, you’ll act as a strategic liaison between business stakeholders and technical teams. Leveraging your deep understanding of both business operations and the ServiceNow platform, you'll be instrumental in driving impactful solutions that optimize and automate business processes.

You will be responsible for providing advanced technical solutions to streamline and optimize business processes utilizing the ServiceNow platform.
You’ll work cross-functionally with customer and technical teams to gather and document requirements, design and test solutions, and promote the adoption of ServiceNow capabilities across the organization—all within an Agile framework.
Evangelize/Promote the use of ServiceNow’s capabilities for companywide adoption and use.

Day In The Life

Business Process Analysis: Analyze and evaluate existing business processes; identify opportunities for automation and improvement using ServiceNow.
ServiceNow Expertise: Design and implement innovative solutions utilizing the full capabilities of the ServiceNow platform, including AI features.
Moveworks Expertise: Apply knowledge of Moveworks to enhance user experience and streamline interactions.
Testing & QA: Create and execute comprehensive test plans to ensure the quality, accuracy, and performance of delivered solutions.
Stakeholder Engagement: Collaborate with both technical and non-technical stakeholders to gather requirements, provide updates, and address challenges.
Documentation: Develop and maintain detailed documentation including requirement specs, process flows, training guides, and user manuals.
Communication: Provide clear, consistent communication across teams and stakeholders to ensure alignment and transparency throughout project lifecycles.
Training & Support: Deliver end-user training sessions and develop supporting materials to facilitate smooth adoption and usage.
ITIL Practices: Apply ITIL best practices to drive operational efficiency and service delivery excellence.

Qualifications & Skills

Bachelor's degree or equivalent professional experience.
10+ years of hands-on experience with ServiceNow administration and development, with deep knowledge of ITSM best practices.
Proven expertise in business analysis, requirements gathering, and functional ownership of the ServiceNow platform.
Experience working with ServiceNow AI.
Experience with Moveworks (preferred).
Proven success in managing platform migrations (e.g., Jira to ServiceNow).
Familiarity with Agile methodologies (e.g., SCRUM, DSDM).
Experienced in driving cross-functional meetings.
Comfortable working independently and coordinating with external vendors.
Excellent problem-solving abilities and a proactive, self-starter attitude.
Strong interpersonal and communication skills, with the ability to translate complex technical concepts for non-technical audiences.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$122,000—$152,450 USD

OUR OPPORTUNITY

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page

Sr Business Systems Analyst

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