About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Learn more at https://www.avaya.com
Short Description
Are you a strategic sales professional versed in the large enterprise market that has a passion for technology and a proven track record in UCaaS and CCaaS sales? AVAYA is seeking a talented Global Account Manager to join our Enterprise Transformation team in US. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. If you are ready to take on a new challenge, we should talk!
Why AVAYA?
Innovative Solutions: Be part of a company that is at the forefront of communication technology.
Career Growth: Opportunities for professional development and career advancement.
Dynamic Environment: Work in a fast-paced, collaborative, and supportive environment
Key Responsibilities:
Account Management: Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya.
Sales Strategy: Maximize opportunities by driving the customer planning process. Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction.
Forecasting: Develop accurate forecasts based on short and long-term growth plans.
Executive Partnerships: Maintain long-term strategic partnerships at the executive level. Ensure key executives understand how Avaya solutions meet their business needs.
Client Engagement: Serve as the key client contact for all customers. Introduce specialists and/or partners based on strategic sales activities.
Strategic Planning: Conduct short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience.
Sales Targets: Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.
Qualifications:
+/- 10 years of executive-level enterprise UCaaS or CCaaS sales experience
Proven track record of managing and growing customer accounts with history of exceeding sales targets
Identify and build trusted advisor relationships with key influencers and decision makers up to and including C level positions
Collaborate with technical teams to customize solutions based on client requirements
Ability to lead virtual teams and collaborate effectively
Strategic thinker with strong planning and forecasting abilities
This position can be worked from any major US city with close proximity to an airport.
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