Technical Implementation Consultant

Exterro is currently seeking a highly motivated, organized and goal-oriented Technical Implementation Consultant. In this role, you will be responsible for working closely with our customers throughout the lifecycle of the implementation and support of Exterro products. You will be focused on the technical aspects of product implementation which requires the ability to understand, implement and troubleshoot the standard Windows/MSSQL application stack, networking and integrations with third party date repositories such as Microsoft O365 and the Google Suite. 

This position will report to the Director of Technical Engineering and will remotely support customers in the US.

Responsibilities

• Communicate technical project requirements to customers and work with external stakeholders to ensure the necessary implementation prerequisites are in place.
• Conduct the implementation of our software products to deliver on project goals.
• Test and troubleshoot product components throughout the implementation process to ensure they meet customer requirements.
• Address technical inquiries and issues raised by customers relating to the product implementation process.
• Collaborate with stakeholders, both internally and externally, to ensure that customer implementations are successful.
• Participate in the development of documentation and scripted solutions to advance the Technical Engineering team’s ability to address customer needs.
• Other duties as assigned.
• Travel of up to 25% may be required occasionally.

Requirements and Qualifications

• Solid technical background involving customer-facing enterprise software implementation or support.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent written and verbal skills, particularly in conveying technical concepts in a way that is easy for both technical and non-technical stakeholders to understand.
• Excellent interpersonal skills with the ability to work across all levels of a customer or partner organization.
• Strong project management experience, including the establishment of reasonable and attainable deadlines for project resolution.
• Personal time-management skills and the ability to manage and execute on multiple concurrent tasks over a workday, both independently and as part of the larger team.

Preferred Qualifications

• Proficiency in relational databases (e.g., Microsoft SQL Server, PostgreSQL), including writing complex queries.
• Strong skills in administration and advanced configuration of Microsoft Windows Server operating systems.
• Relevant experience implementing, configuring, troubleshooting, and supporting Windows-based applications.
• Familiarity with networking fundamentals, including TCP/IP protocols and firewall management. 
• Scripting experience using common languages, such as PowerShell and Python.
• Experience working with APIs for integration and automation tasks.
• Experience with digital forensics tools, methodologies, and procedures.

Why Exterro?

• Impact: Play a key role in a company at the forefront of data risk management, helping businesses safeguard their data in an increasingly complex digital world.
• Growth Opportunity: Join a rapidly growing organization where you can shape and influence revenue operations and product pricing strategy.
• Culture: Work in an innovative, inclusive, and collaborative environment, where your contributions are valued, and your professional development is supported.

Exterro participates in E-Verify and is a drug-free workplace. All employment offers are contingent upon the successful passing of a background check.

We believe in the importance of pay transparency and strive to create a fair and equitable workplace for all employees. As a remote first organization, our compensation reflects the cost of labor across several US geographic markets. The salary range for this remote position is $80,000-$110,000 per year, based on skills, experience and qualifications. The actual offer will be based on the individual candidate. Exterro is a total compensation company, and this role may be eligible for variable pay, equity, bonus and/or other forms of compensation as part of the package. In addition, we offer a comprehensive benefits package that includes health insurance, retirement plans, flexible paid time off and more.

Candidates are encouraged to discuss their salary expectations during the interview process. We are committed to ensuring that compensation aligns with market standards and is commensurate with the responsibilities of the role.

All employees are responsible for understanding and adhering to the organization's security and privacy policies, procedures, and standards. As part of your role, you are expected to protect the confidentiality, integrity, and availability of information and systems within your scope of responsibility. Additionally, you are required to participate in mandatory security and privacy training and ensure that best practices are applied in all work activities.