Offer summary

Qualifications:

Native fluency in English and C2 proficiency in one additional language (Thai, Finnish, Mandarin, Cantonese, Dutch, Norwegian, Flemish, or German) is required., Professional experience in moderating and engaging on social media platforms., Exceptional written communication skills and the ability to adapt tone and voice to match brand guidelines., Open and flexible availability to work various shifts, including weekends..

Key responsibilities:

Review, monitor, moderate, and respond to comments on clients' social media channels.

Craft creative written content to boost engagement and participation.

Provide excellent customer experiences through social media interactions.

Escalate issues and insights to relevant channels while ensuring adherence to safety policies and brand guidelines.

Job description

Job Description:

ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.

You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.

Want to join the team?

We are looking for multilingual Social Media Content Specialists that are available to work a combination of shifts, including days - 8AM to 4PM North American Central Standard Time, evenings - 4PM to 12AM North American Central Standard Time, and overnight shifts - 12AM to 8AM North American Central Standard Time throughout the week AND on weekends, to join our growing team.

What awaits you?

Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook, Instagram, etc.) on behalf of our clients using their unique brand voice. 
Craft creative written content to encourage participation and increase engagement across our clients’ social channels. 
Provide our clients’ audience with an excellent experience through the clients’ social channels. 
Escalate issues, observations, opportunities, and insights through the relevant channels. 
Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.
Ensure the online community's safety policies and brand guidelines are being followed by all members.

Qualifications

What You'll Bring:

Exceptional written communication (spelling, grammar, syntax, etc.) in English - Native fluency is required. Plus C2 proficiency level in one of the following languages: Thai, Finnish, Mandarin, Cantonese, Dutch, Norwegian, Flemish, or German.
Residency in Canada.
Open and flexible availability, with NO limitations, to work a combination of the eight-hour shifts throughout the week AND weekends.
Professional experience moderating and engaging across all social media platforms. 
Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines. 
The ability to tailor your written tone and voice to match each customer.
Exceptional customer service skills.
Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries. 
Reliable high-speed internet with no data restrictions.  
An active Facebook account.

NOTE: Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to be available to work a combination of the shifts/days outlined above.

Additional Information

The hourly pay range for this position is $16.75 to $17.00 CAD or the minimum wage of your province of residence - whichever is higher. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.

We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact Canada.Recruitment@dentsu.com or to begin a conversation about your individual accessibility needs throughout the hiring process.

ICUC thanks all applicants, however only those who qualify for next steps will be contacted.

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Location:

Ontario – Remote

Brand:

Icuc

Time Type:

Full time

Contract Type:

Permanent