Vendor Success Specialist

What We Do Matters

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.

About The Role And The Team

As a WeddingPro Success Specialist, you’ll be working directly with a variety of wedding professionals, from venues to wedding planners, advertising nationwide on The Knot and WeddingWire. Additionally, you will work cross-functionally with Sales, Enablement, and Enterprise leadership to achieve best in class service for our vendors. Your role in onboarding new customers is crucial to building and maintaining strong brand affinity and vendor satisfaction. We’re looking for individuals who are consultative and passionate about customer service and its potential to help transform businesses! We are a team of professionals who create a personalized vendor experience while educating our pros on how to leverage their advertisements for success.

Responsibilities

• Provide highly responsive service to TKWW Wedding Pros (vendors), efficiently and professionally.
• Collaborate with vendors on key benefits on our platform to ensure their success
• Help vendors leverage WeddingPro to grow their business by equipping them with the product knowledge they need to optimize their listing for success with their program
• Tailor each onboarding call utilizing needs based questions to optimize learning and increase engagement
• Ask questions and build rapport with each vendor - enriching their relationship with WedingPro
• Handle all written inquiries from vendors regarding their onboarding
• Maintain product expertise across our platforms
• Work cross-functionally with many different teams such as sales, support, account management, and marketing
  
  

Successful Candidates Have

• Extensive knowledge of TKWW business, our product, and our vendor base.
• Proven analytical and problem solving skills - ability to identify gaps and propose solutions to increase efficiency.
• Ability to partner cross-functionally with stakeholders at multiple levels of the organization.
• Strong communication and change management skills - can effectively implement process changes/updates within the team.
• Results driven - Strong sense of shared priorities. The understanding that an active, engaged vendor drives loyalty and retention.
• Intuitive - you understand that not every client or partner fits into the same mold and you’ll love figuring each one of them out
• Creative - you’ll tailor the way you communicate our value to many different business types
• Energetic, positive, and confident - you will provide the most engaging calls
• Adaptable - both to vendor needs and the ebb and flow of our work day
• Naturally empathetic and compassionate
• Appreciative of an entrepreneurial spirit (can vibe with business owners)
• An excellent communicator, both verbal and written
• Eager to learn and be a part of a team
• B2B experience preferred
• Marketing or Sales experience preferred
  
  

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

What We Love About You

• You Dream Big. You iterate and experiment to drive innovation.
• You Love Our Users. You keep our global community at the center of everything you do.
• You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
• You Hustle Every Day. You favor urgency and own your outcomes.
• You Win Together. People are at the heart of our success and you play as a team.
  
  

What You Love About Us

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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