Offer summary

Qualifications:

Fluent in Bulgarian and intermediate in English., Strong communication, multitasking, and problem-solving skills., Previous experience in customer service is a plus., Willingness to work remotely from the Czech Republic..

Key responsibilities:

Serve as the primary contact for Lufthansa passengers regarding flight reservations, cancellations, and online check-in.

Handle calls in both Bulgarian and English from various countries.

Participate in monthly training and meetings as required.

Provide support and assistance to customers to resolve their inquiries.

Job description

Bulgarian-speaking Customer Support Consultant

- (Work At Home) based in the Czech Republic

Job description

As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and you will be answering questions mostly regarding flight reservations, cancellations, and online check-in via phone. All the Customer Consultants are taking calls equally in their market language and also in English from various countries (e.g. Germany, Scandinavia, United States…).

The position is remotely stationed in the Czech Republic. The Client contributes for the internet connection in the amount of 500 CZK brutto per month and provides financial support when traveling to the office for monthly training, refreshers, meetings, etc.

Profile requirements

You speak Bulgarian at a fluent level and English at an intermediate level.
You have great communication, multitasking, and problem-solving skills.
A big plus if you have been working in customer service in the past.

We offer

A remote position based in the Czech Republic (either you live in the Czech Republic or want to relocate to the Czech Republic)
A professional and multicultural working environment with people from different nationalities
Modern induction training and career path
Gaining experience working in a world-leading flight company
Opportunity to grow within the organization
A contract focused on a long-term relationship
Full-time job
Meal allowance
Paid flight ticket + the company pays for accommodation for the first 2-3 months
Fixed salary + bonus.

Contact, insurance, and other information

The Client supports you to open your own bank account and have a tax number.
After 6 months of employment, there is a possibility of working part-time.
According to Czech law, employer and employee contributions to health and social insurance from the first day of employment.
All employees have special benefits and discounts for services and products, such as flight tickets, Multisport cards, free psychology, and psychotherapist.

Interviews take place on an ongoing basis, so apply today or contact one of our recruiters below!

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