Offer summary

Qualifications:

High school diploma or equivalent required., 2+ years of customer service and/or sales experience in an insurance environment., Active Property and Casualty License or Personal Lines License required., Call Center experience preferred. .

Key responsibilities:

Execute and facilitate insured’s service requests accurately and timely.

Counsel policyholders on appropriate coverage, policy limits, and payment options.

Review and update policies to enhance retention and meet consumer needs.

Serve as a liaison between customers, sales agents, and managers to ensure compliance with company policies.

Job description

The starting base compensation for this position is $15.78 to $30.26 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
This position is fully remote, but candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD
Active Property and Casualty License or Personal Lines License required
Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years
Ability to quote and sell through multiple carriers
Monthly bonus potential
Computer equipment provided by AAA Club Alliance

AAA Total Rewards Package includes:

A competitive hourly rate, depending on experience
3+ weeks of Paid Time Off
8 Paid Holidays
401(k) plan with employer match up to 7%
Medical, Dental, Vision and Prescription coverage
FREE AAA membership (inclusive of product & service discounts)
FREE Life Insurance
An in-house virtual training program

The ideal candidate will have:

High school diploma or equivalent
2+ years of customer service and/or sales experience in an insurance environment
Call Center experience preferred
Active Property and Casualty License or Personal Lines License
Membership license required or ability to obtain license within 90 days of employment.
Schedule Requirements: Mon – Fri, 10:00am to 6:00pm EST, with at least 1 Saturday a month on a rotating schedule

The primary duties of the Policy Retention Specialist are to:

Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities
Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs
Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer.
Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.
Counsel the members and non-members regarding membership benefits in correlation with insurance products.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Admin - Clerical

Required profile