Offer summary

Qualifications:

Fluent in English with fast typing skills., Experience working with international customers., Ability to analyze emotions and navigate difficult situations., Strong problem-solving skills and a 'can-do' attitude..

Key responsibilities:

Consulting customers on questions related to our websites.

Resolving customer issues to ensure retention.

Promoting websites to customers when opportunities arise.

Maintaining a high level of service quality.

Job description

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Dil Mil, Kiseki, and others.

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for a Customer Support Agent to join or team!

Are you the perfect candidate? Check here!

You are fluent in English
You have experience working with international customers
You have fast typing skills in English
You are a quick learner and you can absorb large volumes of information
You can psychologically analyze people and be sensitive to their emotions
You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
You can come up with and provide professional solutions to complicated cases
You are stress resistant, energetic and never hesitant to show initiative
You have a ‘can-do’ attitude and you believe that ‘everything is possible’
You can provide an outstanding quality service

So what is this role all about?

Consulting our customers on all raised questions related to our websites
Working timely, speedily and effectively with customer requests
Resolving all customer issues with the goal of customer retention
Promoting our websites to the customers upon opportunity
Maintaining a high level of service quality

What’s being offered?

A 5/2 working schedule - from 8am to 5pm with Mondays and Tuesdays as days off;
REMOTE OPPORTUNITY to work full time;
7 wellness days per year (available immediately).
20 Vacation Days per year (available after 3 months of probation).
$1000 USD reimbursement for workplace equipment (after 3 months probation).
50% reimbursement of eligible medical bills up to $1000 USD per calendar year (available after 3 months probation).

Sounds good? Join us now!

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