Offer summary

Qualifications:

3+ years of experience in a collections position, Familiarity with NetSuite is a plus, Strong analytical skills to identify and resolve issues, Knowledge of industry, market, and competitive landscape.

Key responsibilities:

Monitor customer accounts for overdue invoices

Provide excellent customer support for inquiries and concerns

Escalate collection issues and potential bad debts to management

Collaborate with teams to improve the collections process

Job description

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

WHAT IS THE POSITION

The Collections Specialist is responsible for ensuring that customers pay their invoices in a timely manner, while also providing outstanding and timely customer support.

WHAT YOU WILL DO

Monitor customer accounts and contact those that have open invoices that become overdue.
Provide excellent customer support while addressing inquiries or concerns.
Escalate any collection issues and potential bad debt write-offs to manager.
Work closely with Order Procurement and Processing (OPP) group and Sales in order to resolve issues.
Use strong analytical skills to identify and resolve any potential issues in the collections process.
Collaborate with other team members to ensure a consistent and high-quality collections process.
Continuously seek ways to improve the collections processes, contributing to the overall efficiency and effectiveness of the team.

WHAT IS REQUIRED

3 or more years of experience in collections position
NetSuite experience, a plus
Maintain working knowledge of industry, market, and competitive landscape
Fosters a culture of inclusion and cross-functional collaboration
Demonstrates integrity, ethics, and a commitment to Edmentum’s mission and values

Application Deadline: May 23, 2025

Pay range for this role:

$45,000—$55,000 USD

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact recruiting@edmentum.com.

Edmentum’s notice regarding the collection of personal information from interested candidates is available here

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