Manager, Global Benefits and Payroll

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As the Manager, Global Benefits and Payroll, you will lead the strategy, operations, and delivery of our global benefits and payroll programs across five countries. You will drive a best-in-class employee experience by designing and administering competitive, compliant benefits offerings and ensuring accurate, timely payroll. This role combines strategic oversight with hands-on execution, requiring deep expertise in global compliance, vendor management, systems, and process improvement. You’ll also serve as a key partner to Finance, Legal, and People teams, helping shape programs that support employee well-being, operational excellence, and business growth. 

Responsibilities

Global Benefits (45%) 

• Lead a comprehensive global benefits strategy that supports employee well-being, engagement, and retention.
• Oversee health, retirement, wellness, and leave programs across five countries, ensuring compliance with local regulations.
• Manage vendors and brokers to ensure performance, compliance, and a positive employee experience.
• Lead benefits renewals and open enrollment, including negotiations and communications.
• Design and implement global wellness initiatives to support physical, emotional, and financial health.
• Manage the global benefits budget, identifying cost-saving opportunities without compromising program quality.
• Oversee global leave programs and ensure compliance with country-specific laws.
• Manage global immigration processes, partnering with attorneys to support employee visa needs. 

Global Payroll (45%) 

• Oversee end-to-end payroll processing across five countries, ensuring accuracy, timeliness, and compliance.
• Manage payroll operations including GL reconciliations, tax reporting, and quarter/year-end close.
• Conduct audits to ensure alignment with labor laws, tax codes, and internal controls.
• Serve as the payroll expert, with deep knowledge of systems, GL mapping, earnings/deductions setup, and error resolution.
• Manage relationships with third-party payroll providers.
• Act as a point of contact for payroll issues, providing timely, customer-focused support.
• Partner with Finance, Accounting, and Legal on audits, reporting, and reconciliations.
• Ensure SOX compliance for all payroll processes. 

People & Process (10%) 

• Lead and develop a high-performing payroll and benefits team.
• Maintain clear documentation of processes and policies.
• Identify and implement process improvements to increase efficiency and accuracy. 

Qualifications 

Minimum Qualifications  

• 5+ years of experience leading global payroll and benefits programs, ideally within SaaS or technology environments.
• Deep knowledge of international benefits practices and compliance across North America, EMEA, and APAC.
• Extensive experience processing complex global payrolls, including U.S. multi-state and EMEA-specific requirements.
• Proficient in HRIS, payroll, and benefits administration platforms; able to troubleshoot and optimize systems.
• Advanced Excel skills with the ability to analyze data, identify trends, and create actionable insights.
• Exceptional written and verbal communication skills; able to explain complex topics to varied audiences.
• Strong analytical and problem-solving capabilities; adept at making data-driven decisions.
• Proven success managing global vendor, broker, and third-party administrator relationships.
• Collaborative mindset with the ability to build trust and work effectively across cultures and regions.
• Willingness to work standard East Coast business hours (8am–5pm ET) with flexibility to support global teams
• High level of integrity and ability to handle confidential information.   

Preferred Qualifications 

• Bachelor’s degree in Human Resources, Business, or a related field.
• Hands-on experience with CloudPay and ADP Workforce Now (WFN) for global payroll processing.
• Professional certifications such as CEBS, CBP, or CPP are strongly preferred.
• Strong interpersonal skills with a proven ability to build relationships and collaborate across teams.
• Comfortable navigating change and ambiguity in a fast-paced, dynamic environment. 

Travel Required 

Up to 10%  

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.