Clinical Support Specialist (Remote - Dementia Care)

Clinical Support Specialist (Remote)

If you got into healthcare to make a difference, you’re in the right place.  We’re looking for a values-driven, mission-focused, dynamic Clinical Support Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia.  Someone who is searching for a workplace and culture that is as committed to them as they are their patients.  If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action. 

We’re reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers.  Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families. 

Our Core Values 

At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. 

We’re fed up. Today’s dementia care isn’t working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we’re doing it.

We’re changemakers. We’re pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we’re proving it works.

We’re in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.

We start with yes. We don’t let barriers stop us. When faced with a challenge, we figure it out—together. We’re problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.

We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.

Join the movement 

We’re looking to find other changemakers who are ready to join our movement.

The Role

The Clinical Support Specialist will provide administrative and clinical support to our Care Team of mental health specialists (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs). They will be responsible for managing patient administrative tasks including appointment scheduling/rescheduling, inbound call routing, and billing questions, assisting with clinical administrative workflows including audits/chart reviews, special projects as prioritized by Leadership, and processing documents to optimize patient care. 

Essential Functions: 

• Work remotely and collaboratively with our Rippl Care Team (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs) through digital communication tools such as G-Suite, Athena (EHR), Microsoft Products, and DialPad
• Learn and maintain knowledge of our EHR, product, and communication platforms
• Manage & Organize incoming documents and EHR communications, ensuring records are complete, organized and HIPAA compliant, reconcile inboxes,and support incoming and outgoing communication needs for the Virtual Clinic
• Assist with patient needs ahead of clinical appointments including documentation, technology and scheduling
• Receive patient issues and route clinical questions to appropriate Care Team members
• Coordinate incoming patient referrals and assists with cross functional patient onboarding needs
• Assist Care Teams with patient panel management needs, including: tracking and managing daily clinic patient appointment changes, delegated documentation, following up on tasks and standing orders as directed, and completing day-to-day tasks as delegated or assigned by the Care Team.
• Correspond with pharmacies and complete prior authorizations to resolve prescription issues
• Correspond with external practice settings and ancillary services (i.e. Laboratories and Imaging facilities) and complete prior authorizations to resolve outgoing referrals
• Co-manage EHR schedules and calendar appointments with Care Teams (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs)
• Additional special projects as assigned
• Additional duties as assigned

Qualifications:

• 2+ years in virtual clinical administration preferably in geriatrics, dementia care and/or chronic outpatient care. Virtual experience preferred
• Impeccable attention to detail and ability to multitask 
• Demonstrated ability to pivot and adapt swiftly to changing priorities
• Strong verbal and written communication skills 
• Ability to work independently in a remote environment
• Strong working proficiency with Google and Office Suite (G-Suite products including Gmail, Calendar, Chat, and Microsoft Office product including Word and Excel)
• Proficiency with electronic health records systems (EHR) and practice management software (Athena preferred)
• Experience with medical billing and insurance claims preferred
• Excellent organizational and time management skills with a proven ability to meet critical deadlines
• Knowledge of HIPAA compliance standards required
• Passion for supporting high quality dementia care and improving patient/caregiver experiences

What’s in it for you 

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility 
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible schedules and the opportunity to work from home
• Competitive compensation 
• 401(k) plan with a healthy match 
• Equity in the form of stock options 
• Medical, Dental and Vision coverage for you and your family 
• Life insurance and Disability
• Well-being and Remote Work stipend
• Generous Paid Time Off 

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $19-25 per hour, depending on experience

We are going to make some very big waves starting with a small Rippl - come join us!