Offer summary

Qualifications:

Previous customer service experience is preferred but not required., Proficiency in Google Suite, Microsoft Office, OneNote, and HubSpot/Infusionsoft is necessary, with training provided., Excellent written communication skills are essential for handling customer inquiries., Strong attention to detail and the ability to multitask in a fast-paced remote environment are required..

Key responsibilities:

Process refund requests and ensure accurate documentation.

Handle casework by adding notes from call recordings and updating internal records.

Manage customer support tickets efficiently via email.

De-escalate customer concerns and ensure prompt resolution.

Job description

Job Title: Customer Service Representative
Location: Remote (EST)
Salary Range: up to 2000 USD

Work Schedule:

Training Period (~6 weeks): Monday - Friday, 9:00 AM to 5:00 PM (EST)

Work Schedule: Wednesday - Sunday, 9:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a company in the financial and publishing sector that prioritizes high-quality customer support and operational efficiency. The team is seeking detail-oriented individuals who can handle refund requests, case documentation, and administrative tasks in a fast-paced environment.

Position Overview:

The Customer Service Representative will process refund requests, update casework with call recordings and notes, and manage other administrative tasks. This role does not require phone interactions with customers, but strong written communication and attention to detail are essential.

Key Responsibilities:

Process refund requests and ensure accurate documentation.
Handle casework by adding notes from call recordings and updating internal records.
Efficiently manage customer support tickets via email.
De-escalate customer concerns and ensure prompt resolution.
Work independently to complete tasks while maintaining high accuracy.

Qualifications:

Previous customer service experience (preferred but not required).
Proficiency in Google Suite, Microsoft Office, OneNote, and HubSpot/Infusionsoft (training provided).
Excellent written communication skills for handling customer inquiries.
Strong attention to detail and ability to work in a fast-paced, remote environment.
Ability to multitask and prioritize tasks effectively.

Nice-to-Haves: