Information Systems Operations Team Manager

Ascendix Technologies is a US-based software and services technology company with locations in Dallas, Texas and development centers and branch offices in Poland, Portugal, and Ukraine, and distributed teams all over Europe, as we cooperate remotely since 2020.

We are a community of professionals committed to delivering second-nature solutions globally to digitize, optimize, and leverage processes. We specialize in building solutions for globally-focused businesses that look to leverage cloud computing, and commercial and open-source technologies for big data, search, applications, and cross-platform mobility. We have deep experience in Salesforce.com CRM platforms, and offer products, services, and productivity modules.
Ascendix is a forward-thinking organization focused on leveraging technology to drive business innovation and efficiency. Our team is dedicated to providing exceptional support and solutions that empower our internal clients to achieve their goals.

We are seeking a highly skilled and experienced Information Systems Operations Team Manager to lead and manage our technical team. This role requires a strong technical background, particularly in networks, Azure DevOps, and various commercial platforms such as CRM, accounting packages, time management tools, project management solutions, and website add-ons. The ideal candidate will possess excellent managerial and communication skills, with a focus on planning, tracking, and ensuring the successful delivery of IT support requests and short-term initiatives.

Responsibilities:

• Lead and manage the Information Systems Operations team, providing technical guidance and mentorship.

• Oversee and track IT support requests from internal clients, ensuring timely and efficient resolution.

• Plan and prioritize resources effectively to meet business needs and manage workloads.

• Ensure adherence to established processes and protocols for handling support requests.

• Collaborate with team members, internal clients, and management to identify and implement innovative solutions.

• Communicate and consult with stakeholders to understand their needs and provide expert advice and solutions.

• Drive continuous improvement in operational processes and service delivery.

• Develop and maintain thorough documentation of processes and procedures.

• Stay up-to-date with industry trends and emerging technologies relevant to the organizations platforms.

Requirements:

• 3 + years of experience including 1+ year as Team Manager

• Proven experience in a technical leadership or management role within an IT operations environment.

• Strong technical knowledge of networks, Azure DevOps, and various commercial platforms, including CRM, accounting packages, time management tools, and project management solutions.

• Exceptional planning, organizational, and project management skills.

• Excellent communication in English and interpersonal skills with the ability to work effectively with diverse teams and stakeholders.

• Strong consultative skills and problem-solving abilities.

• Ability to inspire and motivate a team to achieve targets and deliver results.

Would be a plus:

• Experience with ITIL or similar service management frameworks is a plus.

• Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience)

Ascendix offers you:

Healthcare:

• 20 paid vacation

• 5 paid sickness

Career and professional growth:

• B2B and remote cooperation

• Career development and professional growth

• Technical performance reviews and 360 Evaluation

• Collaboration with a personal Resource Manager, Technical leads, and mentors

Learning and Development:

• Udemy and Pluralsight subscription

• Internal knowledge-sharing opportunities

Corporate spirit:

• Online and offline events & team-buildings

• Friendly and supportive atmosphere

• Open management

Please note

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We sincerely appreciate each response and the expressed interest in our job opening. If we do not contact you within a week, it means that, at this moment, your CV has not been selected for further consideration for this position. Nevertheless, we will keep your resume in our candidate database and will definitely inform you if a vacancy that matches your experience becomes available.