Offer summary

Qualifications:

Bachelor’s degree in Hospitality Management or a related field., 3+ years of hotel experience in group sales and events management., Fluency in English and Spanish, both written and spoken., Experience with sales platforms like Envision and Delphi..

Key responsibilities:

Lead and train Sales & Events Operations colleagues on system usage.

Execute training and deployment of sales systems to hotel teams.

Develop training materials including slide decks and videos.

Liaise with on-property directors and operational leaders to align business objectives with system capabilities.

Job description

Our direct client a large American global hospitality chain is seeking to hire a Specialist, Sales & Events Systems to work 100% Remote.

Location:100% Remote | Candidate should be located closer to Mexico as travel to different properties in Mexico may be required. | 50% Travel required
Long term contract: 24 months plus

Important:

Experience with Sales platforms, such as Envision, Delphi, etc.
Hotel Sales & Events experience in Latin America

Purpose:
Client seeks a Specialist, to lead and train our Sales & Events Operations colleagues at client’s Inclusive Collections. You will be collaborating closely with the broader Hotel Operational Services Teams, and internal stakeholders within Global Operations, where you’ll be instrumental in continuing to make a leading hospitality company.

Position Responsibilities:
Responsibilities include an introduction, execution of training, and deployment of Envision to our Inclusive Collection hotels’ Sales & Events colleagues to help them achieve and support the customer expectations. This role will take direct ownership of tasks and training process needed to support teams in adopting systems in a way that creates efficient business practices and allows teams to deepen customers relationship and drive topline performance. This role will directly liaison with the on property Director of Sales & Marketing, Director of Sales, Opertional leaders and General manager to translate their business objectives into real-world examples with various on-property roles across sales and events teams to ensure systems and process competency drive efficiencies and results. This role will require the management of multiple projects at the same time and will be reporting to the Sales and Events Systems Manager responsible for the project.

Facilitator: Our deployment and onboarding processes will have both virtual and onsite components. This role will execute engaging both virtual and in-person classroom series to guide on-property teams through the build and learning processes needed to adopt meaningful use of systems.
Lead the sales and events systems introduction, training, and deployment processes for proprietary sales and events systems to our Inclusive Collection hotels. This includes guiding our on-property teams to the system configurations which best fit their market segment needs and team dynamics to result in the most efficient customer relationship and revenue-driving business practices.
Development of training materials for use by the S&E team, the hotels, or our vendors. Training materials include slide decks, trainers' notes, and videos.
Maintain a relationship with internal teams globally that implement and train the systems installed at new hotels. This is done through regular meetings and interactions conducted remotely with vendor counterparts during each project to discuss project needs.
Business travel required

Experience And Qualifications:

3+ years of hotel experience in both group sales and events management. With a keen understanding and experience with hotel application usage and business impact. While not a full-time traveling job, this role could require 50%-75% travel to champion the support of our hotel operations.
Fluency in speaking, written, and reading English and Spanish

Experience Preferred:

Experience with Sales platforms, such as Envision, Delphi, etc.
Hotel Sales & Events experience in Latin America
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Education:
• Bachelor’s degree in Hospitality Management or a related field

Please apply with your interest. You may also reach out to me directly at abaranwal@alphambe.com

Thank you,
Ashu

Required profile