Offer summary

Qualifications:

2+ years of experience in customer support or a similar role., Familiarity with ticketing systems, preferably Jira, and content management systems., Strong verbal and written communication skills in English., Basic to intermediate knowledge of GSuite applications..

Key responsibilities:

Respond to client inquiries via chat and email in a timely manner.

Manage customer support tickets, including account assistance and password resets.

Monitor and review content on platforms like YouTube and TikTok, addressing flagged issues.

Perform administrative tasks and escalate conflicts to appropriate team members.

Job description

Join a Growth Assistant as a Customer Service and Content Operations Assistant!

We're looking for a detail-oriented Customer Service and Content Operations Assistant to provide exceptional client support, manage content moderation across major platforms like YouTube and TikTok, and assist in operational tasks. If you're experienced with support systems like Jira, have sharp communication skills, and love working in a dynamic, digital-first environment—especially in the music or content space—we want to hear from you!

Salary Range: PHP 55,000 - 65,000 per month

Note: Rate/Salary will depend on your current competencies matched to the position’s job description and requirements based on the assessment results.

The Benefits

Work Set-up: Permanent Work From Home
Bonuses:
- Attendance Bonus of $ 25 for every monthly perfect attendance
- Performance Bonus
- Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 years in service
- Referral Bonus of $ 300 for every successful referral
Holiday Paid Time Off (PTO) for 7 days in a year
Paid Time Offs (PTO) for 6 days in a year
Prepaid Health Card

Core Tasks:

Respond to client and prospect questions in a timely manner via chat and email.
Address customer support tickets, including tasks like password resets, account assistance, and more complex inquiries using a ticketing system.
Monitor and review content across YouTube, TikTok, and Meta platforms using proprietary portals to claim or release flagged content, following predefined templates.
Escalate flagged conflicts or content issues to appropriate team members.
Perform ad hoc administrative and business operations tasks as needed.

Must-Have:

2+ years of experience as a T2 customer support specialist or in a similar role.
Experience with ticketing systems, Jira preferred, and proprietary content management systems.
Familiarity with YouTube, TikTok, and Meta content moderation guidelines.
Strong English verbal and written communication skills.
Basic to intermediate GSuite (Sheets, Docs, Slides, etc)
Demonstrated ability to follow role-related process documentation with high accuracy.
Ability to work PST hours for the first 90 days, then flexibility to work other hours.

Nice to Have:

Experience with Slack and Gmail for internal communication.
Experience working within the music/entertainment industry.
Familiarity with the independent music industry or content distribution platforms.
Ability to handle multiple operational workflows simultaneously.

Excited to Make an Impact?

If you're detail-oriented, solution-driven, and ready to support a fast-moving team—apply now and help us deliver outstanding client experiences!

Required profile