Offer summary

Qualifications:

Minimum of AA/AS or equivalent education required., 2+ years of customer service experience in accounting or banking-related roles., Strong attention to detail and organizational skills., Proficient in Microsoft Office Suite and strong communication skills..

Key responsibilities:

Disburse payments to contractors and review partial payment requests.

Communicate with service providers to ensure proper documentation is submitted.

Respond to contractor inquiries regarding PAS processes and answer calls from PAS queues.

Assist in the training program by providing feedback on frequently missed items.

Job description

Alacrity Solutions
Paying Agent Specialist

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com.

The Paying Agent Specialist is primarily responsible for the disbursement of payments to contractors.

Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

Review partial payment requests.
Communicate with service providers to ensure proper documents are submitted.
Communicate with the PAS Training Instructor so the training program can be changed to focus on frequently missed items.
Answer telephone calls from the PAS queues.
Respond to contractor inquiries concerning PAS processes.
Perform other duties as assigned.

Skills & Requirements:

Minimum of AA/AS or equivalent education required.
2+ years of customer service experience that includes accounting/banking-related job duties in a professional office environment.
Highly attentive to detail and mindful of task completion.
Ability to stay organized while managing multiple priorities.
Problem solving skills, including financial reconciliation and issue/error resolution.
Must be able to work both autonomously and in a team environment.
Strong computer skills including Internet Explorer, Microsoft Outlook, Excel, and Word.
Strong communication skills including verbal and written communications.
Desire to participate in the creation and execution of processes and procedures.

Supervisory Responsibilities:

Physical & Mental Demands:
The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Starting salary range:
$16.00- Starting Hourly wage

Job Specifics:

A remote position
Full-Time (M-F, 8am-5pm)

Travel Required:

Why Choose Alacrity:

Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
HSA Bank with selection of High Deductible Health Plan
401K plan options
Paid Time Off Accruals
Paid Holidays

Affirmative Action/EEO Statement
Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

How Long We Retain Personal Information:
We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.

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