Offer summary

Qualifications:

Bachelor’s Degree in a relevant field., At least 2 years of experience managing complex projects in healthcare or health-tech., Project management or implementation experience, with certification being a plus., Strong communication skills and proficiency in Google, Microsoft, and Apple products..

Key responsibilities:

Schedule and conduct project kickoff and update calls with clients.

Act as the primary liaison between clients and RapidAI to ensure project timelines are met.

Coordinate training and follow-ups for clients to ensure successful implementation.

Manage client relationships and provide exceptional customer service.

Job description

RapidAI is transforming clinical decision-making with the world’s most advanced AI-driven imaging and care coordination solutions. RapidAI empowers care teams with the deepest clinical insights to accelerate diagnosis, streamline workflows, and improve patient outcomes. Running on the secure and scalable Rapid Edge Cloud, RapidAI solutions drive efficiency, enhance collaboration, and enable faster, more confident treatment decisions. Trusted by hospitals worldwide, RapidAI is setting new standards for coordinated, life-saving care by helping hospitals do and see more with ease.

We are seeking a Project Implementation Manager with a project management background to take on a key role within our company. As a member of our Services team, you will work on planning, managing, and coordinating all aspects of software installs/updates for new and existing customers; providing outstanding implementation support; and managing client relationships, as well as other projects as needed in our company.

What you will do:

Schedule/conduct project kickoff & update calls with sites (both commercial & research)

Track, document, and organize site information for commercial and research implementations

Act as primary liaison between client and RAPID to ensure projects stay on track

Perform base level troubleshooting & support, including:

Ensuring all test scans process appropriately

Working with site to configure some base protocols on scanners

Coach/prepare sites for successful go-lives

Coordinate training and follow-ups for clients

Manage client relationship & provide amazing customer responsiveness/experience

Conduct regular reviews with customer to evaluate utilization/performance

Work with accounts to identify opportunities of upsell/growth/expansion

Communicate new product information/educational opportunities

What you bring:

Imaging, neurovascular, clinical, or healthcare admin/soft-IT background

Project management/ implementation experience (certification is a plus)

Extensive experience working with or for hospitals/healthcare IT

Fluent in all Google, Microsoft, Apple products and functionality

Bachelor’s Degree

Project management certification is a plus

At least 2 years of experience managing complex projects in healthcare/health-tech field

Non-Technical Skills and Requirements:

Very effective communication skills (both speaking & writing)

High standard of organization

Ability to quickly learn/absorb new information

Ability and willingness to work some odd hours

Solid customer service skills (internal and external)

Ability to communicate technical details to non-technical users

Ability to manage multiple projects simultaneously

Critical thinking skills

Independent and self-motivated

Open to new ideas

What we offer you:

RapidAI pays 100% for employee coverage & 75% for your dependent coverage for medical, dental & vision premiums.

Medical Benefits – We offer a range of policies through TriNet

Life Insurance/AD&D is 1X times your annual salary

We pay 100% for Short and Long Term Disability.

Healthcare and Dependent care flexible spending accounts are available

A 401k plan is offered through Empower

RapidAI provides $100 a month for internet/cell/phone services.

Time Off:

We have 10 company paid holidays!

RapidAI has a flexible vacation policy. We urge employees to take vacation! Vacation allows employees to renew, reinvigorate, and rejuvenate.

Other Cool Benefits:

Equity - Stock Options

Incentive Compensation

And most importantly - You are joining an awesome team!

Compensation - The salary range target for the role described in this job description is $100,000 to $120,000. Final offer amounts depend on multiple factors including but not limited to candidate experience and expertise, geographic location, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.

RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please review our CPRA policies here.

For more information on the information we collect about our applicants and how we use it, see our CPRA Privacy Notice here.

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