Offer summary

Qualifications:

Fully bilingual in English and another language., Sales background is required., Experience in personal injury law is a must., Strong customer service skills are essential..

Key responsibilities:

Review emails and chats for new leads and document needs.

Answer inbound calls and provide excellent customer service.

Complete the intake process for new clients and transfer them to the Pre-Litigation department.

Participate in team meetings and follow up on assigned leads.

Job description

Virtual Sales Agent (Law-Intake)

Ali Awad Law, P.C. is a rapidly growing personal injury law firm based out of Atlanta, Georgia.

Summary:

As an Intake Specialist you will be our first source of contact with our clients, receiving and making calls to interact with them. In their day-to-day activities, we assist our possible clients in getting compensated for their personal injuries by qualifying their cases and answering any questions they might have.

As a Full-Time Virtual Legal Aide, you will assist our Intake department by following the responsibilities listed but not limited to the ones in this document.

Responsibilities:

Review emails and chats constantly for new leads, file setups, audits, or other requested needs.
Organize contracts, termination letters, photos, and other documents on Dropbox.
Answer all the inbound calls, clients, and leads with great customer service skills.
Transfer calls to the right member of the team when needed.
Set up Filevine projects for new clients or the tools requested.
Register all the comments, observations, and updates.
Review and look for new contracts to be registered into Filevine.
Follow up on the leads assigned, ensure a great quality interaction, and clean up the old leads.
Answer new potential clients, ask probing questions, and follow the process to complete the sign-in or escalate the call to an Intake Specialist.
Complete the intake process of a new client to be transferred to the Pre-Litigation department.
Send the submission emails to the Pre-Litigation department for new clients to start the case (notification).
Complete clinic referrals, taking into consideration the client's location.
Participate in stand-up meetings, dailies, weeklies, and monthly meetings.
Close contracts.