Regional Underwriting Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Regional Underwriting Manager is responsible for supporting the underwriting department in their day-to-day requirements while ensuring service level agreements are being maintained. The Regional Underwriting Manager provides solutions and assistance to loan level questions/escalations from the Underwriters, complex scenarios, and 2nd level mortgage reviews. Reporting directly to the VP of underwriting the Regional Underwriting Manager will also assist in special projects as directed by management.

This position primarily operates within Eastern Time and Central Time zone working hours to support the East Coast and Midwest regions. 

Job Responsibilities:

• Provide individual Underwriter coaching, mentoring, and training on the expectations, processes, guidelines, system work (Encompass), etc., escalating questions as needed for clarification.
• Serve as the primary point of contact for all questions, clarification, and instruction for Underwriters.
• Ensure Underwriters understand, apply, and grow their knowledge base of guidelines, processes, and procedures at CCM.
• Complete CTC reviews until Underwriters have earned lending authority.
• Review the CR Lending Authority, ACES, Denial, Suspense, Failed, and 2nd Tier Review Pipeline reports daily.
• Provide valid findings, training, and coaching issues weekly to the VP.
• Complete at least 2 spot reviews per week on files not reviewed by another department/team (i.e. QC, CRUM, etc.).

• Assist with the review of reports and findings regarding Underwriter quality as needed.
• Manage the pipeline making sure loans for all areas are within SLA, and all loans placed in any external Underwriter status are for no more than 24 hours (for branch rebuttal, 72 hours).
• Communicate all load balancing, designated underwriting assignments, and rush/priority reviews (VIP, Transition, etc.) to the Production Coordinators.
• Assist with loan level production (underwriting, clearing conditions) based on staffing/volume needs.
• Review and complete non-health/safety escrow holdbacks.
• Review loan scenarios as needed/required.
• Review post-closing/credit risk findings to identify and determine training needs.
• Conduct new branch welcome calls and existing branch calls as needed (daily, weekly, monthly).
• Report on Underwriter final bonus numbers; communicate to the VP.
• Interview prospective Underwriters for hire.
• Review and approve timecards and PTO requests.
• Attend weekly meetings with the VP and Monthly National Underwriting department calls conducted by the SVP of Underwriting; hold bi-weekly team meetings with direct reports.

Qualifications and Skills:

• Bachelor’s Degree or equivalent combination of education/experience.
• DE, SAR and LAPP certifications are required; experience with USDA is a plus.
• 5+ years of Mortgage Underwriting Experience (FHA, VA and Conventional) with agency guideline knowledge.
• 5+ years of underwriting supervisory experience.
• Encompass LOS experience.
• Knowledge of ATR/QM requirements.
• Knowledge of compliance and disclosure requirements.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel and Outlook).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.