Senior Account Manager

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews.
This helps us create a more personal and engaging experience for both you and our interviewers.
Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy.
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The Opportunity

Root is looking for a Senior Account Manager to be a trusted customer advocate, who helps our partners understand best practices around advanced insurance solutions. The crux of the job is to provide advice and strategies for optimizing the integration between Root and the partner to improve performance.

You’ll help drive successful business outcomes across a broad set of enterprise partners through your passion for education, training, design, and optimization. And you will have the opportunity to help shape and execute a strategy to build deep adoption and broad use of Root’s embedded insurance services with our partners.

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.

Salary Range:  $93,000 - $110,000 (LTI and Bonus Eligible)

How You Will Make an Impact

Be the main point of contact for our partners

Be the first point of contact for our partners needs

Serve as general support for questions, performance reviews, and optimizations for our existing partners

Be a conduit between our partners and internal cross-functional teams:

Understand how to interpret partner needs and surface with the right internal groups

Have a clear understanding of Root’s capabilities and how they serve our partners

Focus on optimization, execution, efficiency, and speed to market

Responsible for exceeding and managing partner expectations

Subject Matter Expert (SME) for Root’s partner management:

Possess deep knowledge of Root’s insurance capabilities 

Contribute regularly to documentation based on partner feedback

Understand the partners’ requirements and is able to articulate to product and engineering so that a solution can be designed and implemented effectively

Measure feasibility of a partner’s ask without necessarily knowing how to build it

Recommend creative solutions to problems that keep integrations moving forward

Know when to pull in senior Root leaders when contemplating solutions for current partners

Present strong capabilities throughout the account management process

Demonstrate presentation skills with a high degree of comfort speaking with a large cross functional group of individuals in many different roles

Forge deep and wide relationships across the partners organization

Maintain a structured approach to interpreting data to deliver key results

Familiar with OKRs and KPIs to build supporting materials to maintain alignment with partners

Willingness to travel

What You Will Need to Succeed

5+ years experience in account management  (e.g. managing many partners across many business segments, multi-level relationship building, account growth and retention, networking, data & analytics, marketing)

Experience in a technology company 

Experience with managing marketing business to business marketing programs

Experience in business to business account development 

Understanding of insurance use cases a plus

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.