IT Product Manager - M365

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

We are seeking an experienced IT Product Manager with in-depth knowledge of Microsoft Modern Workplace applications, specifically Microsoft 365 Copilot, as well as the M365 Platform. This individual will be responsible for partnering with training teams to roll out M365 Copilot across the organization. The role will involve communicating key product details, working closely with trainers to develop an adoption plan, and ensuring effective implementation across departments.
The IT Product Manager will leverage their expertise M365 tools to influence product adoption strategies, identifying which features and solutions should be prioritized for rollout. This individual will work cross-functionally to ensure that Microsoft 365 products align with organizational goals and drive productivity improvements.

Key Responsibilities:

• M365 Copilot Expertise and Adoption: Act as the subject matter expert (SME) for M365 Copilot, driving its initial rollout and adoption across the organization. Partner with training teams to develop and execute an adoption plan, ensuring employees understand and effectively use Copilot to enhance productivity.

• M365 & Modern Workplace Product Strategy: Define the product strategy for Microsoft Modern Workplace solutions, with a primary focus on M365 Copilot. Ensure that product features and tools, such as Microsoft Teams, SharePoint, OneDrive, Power Platform and other related services, are aligned with business goals to optimize collaboration and efficiency.

• Ongoing Education and Resource Development: Lead continuous training initiatives to maintain high levels of engagement with Microsoft 365 tools, particularly Copilot and MS Teams. Develop and update training materials, including knowledge base articles, live training sessions, and LMS courses, to empower employees with the knowledge and skills to fully leverage Microsoft 365 solutions.

• Stakeholder Collaboration and Communication: Collaborate closely with internal stakeholders (e.g., HR, IT, business units) to understand business processes, identify productivity needs, and gather feedback on Microsoft 365 products. Communicate product plans, features, and updates to internal teams, ensuring alignment and transparency.

• Product Lifecycle and Roadmap Management: Manage the lifecycle of Microsoft 365 applications, ensuring new features meet organizational requirements and security standards. Develop and maintain a product roadmap that prioritizes Copilot and aligns with company strategy and customer needs.

• Product Analysis: Stay current on Microsoft 365 innovations, particularly Copilot, and conduct market analysis to assess new opportunities for enhancing business productivity. Evaluate competitive offerings and incorporate relevant features into the product roadmap.

• Promote Standardization and Best Practices: Lead efforts to standardize best practices across the organization, promoting the efficient and effective use of Microsoft 365 solutions. Lead a champions program to share knowledge and foster consistent adoption across departments.

Qualifications:

• BS/BA or equivalent experience in Information Technology, Business Administration, or a related field.

• 3+ years of experience in IT product management.

• Strong experience with Microsoft 365 tools, including Copilot, Teams, SharePoint, OneDrive, and Power Platform.

• Demonstrated ability to manage cross-functional teams and lead complex projects to successful outcomes.

• Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

• Experience in product lifecycle management, from ideation through deployment and ongoing optimization.

• Knowledge of governance, compliance, and security best practices for Microsoft 365 and cloud technologies.

• Strong analytical skills, with the ability to leverage data to drive product decisions.

• Ability to think strategically, but also be hands-on when needed.

Competencies and Skills:

• Strong leadership abilities, with a collaborative mindset and the ability to work across teams.

• Highly organized with a focus on efficiency, attention to detail, and accountability.

• Proven ability to solve complex problems creatively and decisively.

• Excellent interpersonal and communication skills, with the ability to build relationships across all levels of the organization.

• Ability to quickly adapt to new tools and technologies and drive their adoption across the organization.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.