Director, Patient Services

Job Title: Director, Patient Services

Reports to: Vice President, Engagement Manager

Department: Pharmaceutical Patient Services Consultancy

PRIMARY PURPOSE OF POSITION:

Archbow Consulting is seeking an individual with significant, real-world, business development, operations and/or management experience in pharmaceutical or partner patient services to leverage their industry expertise in a consultant capacity to support pharmaceutical and biotech companies. The Director will be responsible for interfacing with clients to manage projects, provide subject matter expertise, offer program support to stakeholders and Archbow leadership, and create successful deliverables and strategies for our clients. This position will be remote. Candidate must be able to demonstrate past experience working directly with pharmaceutical companies to launch new drugs, manage existing programs, or provide commercial optimization services. Job requires an individual who can move fluidly between the needs of several accounts using the following skills and tactics to bring value to their client base.

MAJOR DUTIES OF POSITION:

• Manage the day-to-day relationship with assigned pharmaceutical customers including project management activities, identification of organic growth and new sales opportunities, and provision of on-going communications and readout deliverables with key stakeholders.
• Provide subject matter expertise related to past industry experience during projects as appropriate. This could transpire in a variety of ways including operations, contracting, program optimization, SOP creation, RFP recommendations, etc
• Perform research and analysis as needed to meet the strategic direction of projects and to stay abreast of industry trends, changes, and expand individual subject matter expertise. Can resolve and/or escalate issues in a timely fashion.
• Draft / update project deliverables and well-organized presentations to a high level of quality. Deliverables may include executive level updates, meeting facilitation decks, project status reports, vendor reports, project trackers, meeting minutes, and contract redlines.
• Partner with internal/external resources in cross-organizational/functional development projects (i.e., workflow process analysis, system enhancements; etc.)
• Takes both a strategic and tactical approach to projects by providing guidance and leadership while also developing tools, materials, and other deliverables for clients.
• Assist with program design and development and/or program optimization.
• Lead and manage client engagements, including meetings, workshops, and presentations both virtually and in person where needed.
• Ensure all client contractual deliverables are met as it relates to project scope and that expectations for overall satisfaction are achieved.
• Understand the core program requirements/intent and communicate effectively with project and client team, as well as external audiences.
• Deliver structured problem solving, research, and analysis with guidance; distill insights from analysis and draft potential strategic recommendations.
• Resolve and/or escalate issues in a timely fashion.
• Exercise sound judgement and oversight to ensure integrity and compliance with company policies in all activities and communications while fostering Archbow core values and leadership behaviors.

KEY COMPETENCIES REQUIRED

• Action Oriented: Proactively identifies appropriate action items and the ability to complete action items efficiently and effectively within scheduled timeframes.
• Collaborative: Leads workstreams within a project and illustrates the ability to build partnerships with team members & external partners and works collaboratively with both internal and external stakeholders.
• Communicates Effectively: Ability to communicate to internal and external stakeholders at the same level of quality. Demonstrates structured thought and communication processes to convey a clear message for the unique needs of each project.
• Customer Focus: Ability to understand the client, continue to develop deeper insights and identify opportunities that benefit the customer and the organization.
• Decision Quality: Recognizing that there are a variety of solutions and appropriately gathers broader perspectives to incorporate into deliverables
• Instills Trust: Proven success in delivering high quality results
• Manages Ambiguity: Ability to effectively lead workstreams/deliverables with uncertainty and ambiguity yet advancing the deliverable forward to meet project expectations.
• Nimble Learning: Demonstrates on the job/in the moment learning and applies new knowledge to the situation and can pivot as needed
• Resourcefulness: Within the project/deliverables, orchestrates multiple activities simultaneously to accomplish a goal
• Self-Development: Shows a personal commitment and takes action to continuously improve skills as it pertains to both work processes and project deliverables
• Situational Adaptability: Demonstrates on the job/in the moment learning and applies new knowledge to the situation and can pivot as needed.

KNOWLEDGE AND SKILLS REQUIRED:

• Bachelor’s Degree required in Medical Sciences, Marketing, or Business preferred from an accredited institution
• Strong background with at least 7 years’ industry related experience
• Strong record of high performance and consistent results with the ability to work independently
• Strong oral and written communication skills, a polished executive presence, and the ability to influence, including with members of C-suite client stakeholders
• Proficient in Microsoft PowerPoint, Excel and Word

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• $150-$180k.