Offer summary

Qualifications:

Bachelor's degree in a relevant field or equivalent experience., Strong understanding of eCommerce platforms and ERPs., Proficiency in API integration and data management tools., Excellent communication skills for both technical and non-technical audiences..

Key responsibilities:

Analyze merchant fulfillment workflows to identify optimization opportunities.

Design and implement scalable integration solutions using APIs and automation tools.

Support pre-sales activities by presenting technical solutions to prospective clients.

Manage onboarding processes to ensure seamless technical setups for merchants.

Job description

Why ShipMonk?

ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.

e-Commerce Tech Solutions Architect
Location: United States

About the Role:
ShipMonk is seeking a talented and strategic e-commerce Tech Solutions Architect to join our fast-growing team. In this critical, customer-facing role, you’ll act as a trusted technical advisor throughout the entire merchant lifecycle — from pre-sales discovery through onboarding and beyond. Your mission is to bridge the gap between our robust fulfillment platform and the unique technical needs of each merchant, ensuring smooth integration, efficient operations, and long-term success.

Skills & Responsibilities

Merchant Process Analysis: Assess and dissect a merchant’s fulfillment workflows, identifying optimization opportunities and aligning them with ShipMonk's capabilities.
Product & Platform Mastery: Acquire deep knowledge of ShipMonk’s product offerings and how they apply to varying merchant use cases and tech ecosystems.
Tech Ecosystem Fluency: Familiarity with leading eCommerce platforms (e.g., Shopify, Amazon, Magento), ERPs (e.g., NetSuite, Acumatica), and automation tools (e.g., Zapier, Celigo).
Integration Design & Architecture: Design scalable multi-system workflows, leveraging APIs, webhooks, and no-code tools to enable robust, automated integrations.
Pre-Sales Consultation: Support the sales team by presenting technical solutions persuasively, fielding API questions, and helping prospective clients visualize success with ShipMonk.
Onboarding & Implementation: Work closely with merchants during onboarding to ensure a seamless technical setup, including systems integration, data mapping, and workflow testing.
Proactive Support & Troubleshooting: Anticipate common pain points across industries and tech stacks, responding quickly to technical roadblocks with thoughtful, well-communicated solutions.
Data-Driven Justification: Leverage internal BI tools and performance analytics to validate technical recommendations and implementation strategies.
API & Data Fluency: Comfortably respond to detailed API inquiries, articulate how data flows between systems, and escalate appropriately when edge cases arise.
Effective Communication: Tailor technical messaging for both technical and non-technical stakeholders, ensuring clarity and confidence across all merchant engagements.
Cross-Functional Partnership: Collaborate with Product, Engineering, Customer Success, and Sales teams to communicate merchant needs and drive solution prioritization.
Project Ownership: Independently manage multiple merchant-facing technical projects, balancing timelines, expectations, and complexity with strategic escalation when needed.
Customer Empathy & Business Alignment: Keep the merchant’s success at the center of every solution, ensuring technical decisions align with their goals and ShipMonk’s strategic direction.

Join us at ShipMonk and be part of a team that's shaping the future of logistics with data-driven innovation! 🚀

If you like our story, we look forward to seeing your resume, profile, story, or anything else you might have! There are no limits to creativity. Our Recruiter will get back to you as soon as possible. We look forward to hearing from you.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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