Offer summary

Qualifications:

Excellent verbal communication skills and a professional telephone manner., Strong listening and analytical skills to resolve issues presented by applicants., Knowledge of Group and Financial Service underwritten products is preferred., Understanding of medical terms related to mortality and morbidity risk assessment..

Key responsibilities:

Serve as a customer care representative for the Group Underwriting department.

Gather medical information from applicants through personal history interviews.

Answer incoming calls from applicants and respond to their questions regarding their application.

Follow up on additional information needed to expedite the underwriting process.

Job description

Life Underwriting Rep
St Paul, MN-55101
12+ months
FULLY REMOTE

Overview:
Interested in the medical field and committed to providing excellent customer service on the phone? Then being an Underwriting Information Representative may be the position for you. If you enjoy working in a fast-paced, high-volume department where quality and detail are important, then read on for more information.

What you would do in this job:
Serve as a customer care representative for the Group Underwriting department.
Work over the phone with individuals who have applied for life or disability insurance through the Group and Financial Services divisions.
Support the underwriting process by gathering information over the phone and follow-up on information needed to complete the underwriting process.
Make outgoing calls to applicants to gather medical information via personal history interviews. Ask questions of the applicant and inquire about specific conditions to collect information needed by the Underwriter to make a decision.
Answer incoming calls from applicants with questions regarding their application. Respond to detailed questions about our handling and the reasoning behind our decision.
Follow-up on additional information needed and outstanding requirements in order to move the process along quickly for the applicant.
Contact external vendors, including our exam provider and medical records service, to expedite their handling of our service requests for the applicant.
Serve as the key point of telephone contact for Group Underwriting applicants.

What we'd expect from you:
Excellent verbal communication skills and a professional telephone manner.
Strong listening and analytical skills to resolve issues presented by applicants.
Ability to "think on your feet" when dealing with customers over the phone.
Good listening and judgment skills to assess the need for additional reflex questions based on applicant's immediate response to your first questions.
Ability to work well with significant volume fluctuations and aggressive service standards.
Demonstrated ability to work effectively in a team atmosphere.

Preferred skills for this job:
Knowledge of Group and Financial Service underwritten products.
Understanding of medical terms as they relate to mortality and morbidity risk assessment.

SKILLS:
'Ability to work independently and with a team'
'Communication Skills'
'Flexibility to adapt',
'Group Underwriting',
'Microsoft Excel',
'Muti-tasking',
'Organizational Skills',
'Quest',
'Strong data entry skills',
'Underwriting processes',
'Vista',
'Windows-based systems'

Physical job requirements:
Ability to utilize keyboard, mouse and computer for up to 3-6 hours per day
Ability to utilize phone for approximately 2-4 hours per day
Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire workday

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Required profile