Offer summary

Qualifications:

At least 1 year of experience in a BPO or Call Center environment., Knowledge of the US healthcare system is highly beneficial., Excellent verbal and written English communication skills are required., Experience in Medical Billing or Collections is a plus but not mandatory..

Key responsibilities:

Track and manage accounts receivable to maintain targeted aging amounts.

Conduct patient collection phone calls and negotiate payment arrangements.

Prepare and send out patient statements accurately and timely.

Respond to patient inquiries and process phone payments efficiently.

At Vector Outsourcing Solutions Phils. Inc, our mission is to establish ourselves as the ‘Best in Class’, in the delivery of healthcare management services and billing services. We handle each and every client as if they are our only client by providing individualized business plans and keeping the client informed of the ever changing healthcare industry. Our attentiveness to your billing, your practice needs and your path to success will exceed all expectations. We believe that our success can only be measured through the success of the medical practices we manage.We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and end up on top as we continue to expand.Vision:To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer serviceMission:To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovationValues:TransparencyHonestyAccountabilityTrustResponsibilityEfficiencyAdaptabilityInnovationRespect

Job description

Salary: 25,000- 35,000 PHP/ month

Job Description:

Track and manage accounts receivable, ensuring aging amounts remain within targeted levels.
Regularly check the status of submitted claims to ensure timely processing and payment.
Resubmit claims for appeal as necessary, working to resolve any issues that may delay payment.
Prepare and send out patient statements in a timely and accurate manner.
Conduct patient collection phone calls, professionally addressing outstanding balances and negotiating payment arrangements.
Respond to patient phone inquiries regarding their accounts, providing clear and helpful information.
Accept phone payments from patients, ensuring accurate processing and record-keeping.

Minimum Qualifications:

This role is offered on a consultancy basis with a minimum 6-month contract, subject to renewal based on performance and business needs.
Must have at least 1 year of experience in a BPO or Call Center environment.
Experience with phone collections, particularly on US accounts, is desirable but not required.
Previous experience in Medical Billing or Medical Collections is a plus but not mandatory.
Knowledge of the US healthcare system, including Medicare, Medicaid, commercial payers, and contracted networks, is highly beneficial.
Must possess excellent verbal and written English communication skills.

Others: