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Principal Service Manager IT

Remote:

Full Remote

Contract:

Full time

Work from:

Poland

Offer summary

Qualifications:

Bachelor's degree in IT, Computer Science, or related field., Proven experience in IT service management and leadership roles., Strong understanding of ITIL framework and service delivery processes., Excellent communication and problem-solving skills..

Key responsibilities:

Oversee the delivery of IT services to ensure high levels of customer satisfaction.
Manage a team of service managers and support staff.
Develop and implement service management strategies and processes.
Collaborate with stakeholders to identify and address service improvement opportunities.