Offer summary

Qualifications:

1+ years of experience in a customer support voice role, Excellent written and verbal communication skills in English, Strong troubleshooting and problem-solving skills, Experience using support tools like Zendesk, Intercom, or HubSpot..

Key responsibilities:

Respond to customer inquiries via email, chat, or ticketing systems

Log and manage customer interactions using support tools and CRM

Collaborate with cross-functional teams to resolve complex issues

Send updates and daily reports in a timely manner.

Job description

Position: Customer Service Representative
Number of hours: 40 hours/week
Schedule: 7AM-4PM PST

Tasks required:

Respond to customer inquiries via email, chat, or ticketing systems in a professional and timely manner
Log and manage customer interactions using our support tools and CRM
Collaborate with cross-functional teams (e.g., Product, Engineering) to escalate and resolve complex issues
Send updates and daily reports in a timely manner
Answer and route phone calls accurately; take messages when necessary
Contribute to internal documentation and help center articles as needed
Follow standard operating procedures (SOPs) for customer service interactions, documentation and issue resolution
Complete other administrative tasks as assigned

Requirements:

1+ years of experience in a customer support voice role
Excellent written and verbal communication skills in English
Strong troubleshooting and problem-solving skills
Experience using support tools like Zendesk, Intercom, HubSpot, or similar platforms
Ability to grasp complex technical concepts and explain them clearly to users
Self-motivated with strong time management skills in a remote work environment
Friendly, patient, and customer-focused attitude
Able to work in a graveyard shift

Required profile