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Inbound Call Coordinator

Remote: 
Full Remote
Contract: 
Full time
Work from: 
California (USA)

Offer summary

Qualifications:

Requires an AAS/AS degree or equivalent education and experience., Basic skills to perform routine tasks are necessary., No prior relevant training is needed for this entry-level position., Ability to work under close supervision and follow defined procedures..

Key responsibilities:

  • Provide administrative support by answering inbound calls from patients, clinicians, and health plans.
  • Schedule initial or follow-up appointments efficiently.
  • Triaging calls to appropriate departments within the organization.
  • Obtain necessary documentation such as patient information and insurance coverage.

Mosaic Health logo
Mosaic Health http://www.mosaichealth.com
1001 - 5000 Employees
See all jobs

Job description

Job Description Summary

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Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

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How will you make an impact & Requirements

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Inbound Call Coordinator Entry

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

Primary duties may include but are not limited to:
  • Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls.
  • Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization.
  • May obtain related documentation (e.g., patient information, insurance coverage).  
  • This is the entry level for the Inbound Call Coordinators.
  • Has little or no prior relevant training.
  • Acquires basic skills to perform routine tasks.
  • Work is prescribed and completed with little autonomy.
  • Works with either close supervision or under clearly defined procedures.
  • Requires an AAS/AS degree; or any combination of education and experience which would provide an equivalent background.

Compensation:  $15.27/hr. - $19.09/hr. & bonus eligible

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Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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