Program Facilitator

• PRIMARY DUTIES AND RESPONSIBILITIES:

  • Implement quality control procedures as per internal requirements and/or client contractual requirements;
  • Maintain status reports for all assigned projects;
  • Complete required volume of quality control audits within current working month for assigned staff;
  • Prepare, and provide first level of quality control review, of all client reporting and billing documentation;
  • Responsible for approval of copayment requests for patients, pharmacies and/or physicians, and back-up for copayment entry;
  • Liaise with ABSC Accounting to ensure proper payment timeframes and accurate payment
  • Liaise with Program Managers to ensure copayment KPIs are met;
  • Liaise with 3rd party payment administrator to ensure accurate electronic payment processing;
  • Assist with Program Administrative Assistant duties, as required;
  • Provide first level review of all missed KPIs and document root cause(s)
  • Responsible for collecting data and creating program billing to be submitted to Quality Control specialist/Program Manager monthly as per program protocols.

  ​EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
• • Post-secondary education or equivalent in a related discipline;
  • Minimum of 2 years’ experience in customer service, in an office setting;
  • Strong proficiency in Microsoft applications (Outlook, Word, Excel);
  • Professional / courteous / efficient telephone manner;
  • Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines;
  • Candidate must have strong communication and interpersonal skills;
  • Ability to work independently and in a team environment;
  • Attention to detail;
  • Experience in the healthcare, pharmaceutical or insurance industry is an asset; and
  • Bilingualism, French/English is an asset.

  MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Working knowledge of automated warehouse operating system
  • Strong business and financial acumen
  • Strong analytical and mathematical skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills; attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Excellent presentation skills
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Post-secondary education or equivalent in a related discipline;

• Minimum of 2 years’ experience in customer service, in an office setting;
• Strong proficiency in Microsoft applications (Outlook, Word, Excel);
• Professional / courteous / efficient telephone manner;
• Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines;
• Candidate must have strong communication and interpersonal skills;
• Ability to work independently and in a team environment;
• Attention to detail;
• Experience in the healthcare, pharmaceutical or insurance industry is an asset; and
• Bilingualism, French/English is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Working knowledge of automated warehouse operating system

• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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