Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Proven experience in technical support or IT helpdesk roles., Strong problem-solving skills and attention to detail., Excellent communication and interpersonal skills..

Key responsibilities:

Provide advanced technical support to clients and internal teams.

Troubleshoot and resolve complex technical issues in a timely manner.

Document support processes and maintain knowledge base articles.

Collaborate with engineering teams to improve product functionality.

With net assets of over $26 billion, OPTrust invests and manages one of Canada's largest pension funds and administers the OPSEU Pension Plan (including OPTrust Select), a defined benefit plan with over 114,000 members. OPTrust was established to give plan members and the Government of Ontario an equal voice in the administration of the Plan and the investment of its assets through joint trusteeship. OPTrust is governed by a 10-member Board of Trustees, five of whom are appointed by OPSEU/SEFPO and five by the Government of Ontario.

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