Offer summary

Qualifications:

Bachelor’s degree preferred., Staffing experience preferred, especially in healthcare or customer service environments., Strong verbal, written, and interpersonal communication skills are essential., Exceptional time management and organizational skills are required..

Key responsibilities:

Develop and manage monthly caregiver schedules for an assigned territory.

Address urgent scheduling issues and accommodate client preferences.

Maintain credentials of clinical employees in collaboration with Human Resources.

Generate and distribute reports on territory trends, challenges, and successes.

Job description

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!

Performs clerical/scheduling activities that facilitate Agency operations. These activities include developing monthly caregiver schedules, addressing urgent issues with caregiver schedules, managing the “lifecycle” of client status (referrals, opens, recertification’s and discharges), maintaining credentialing of clinical employees, on-call response and regular reporting.

Qualifications

Bachelor’s degree preferred.
Staffing experience preferred, staffing for a facility, temporary agency or in-home health a plus. Candidates with call center experience in a “high-touch” customer service environment is a reasonable alternative.
Skill in the art of negotiation.
Remarkable candidates will have the ability to keep an eye on the big picture while also being very strong at handling the smallest of details
Knowledge of medical terminology or a general medical background a plus
Demonstrates strong verbal, written and interpersonal communication skills.
Strong computer skills.
Demonstrates exceptional time management and organizational skills, and ability to function with minimal direction.
Position will require overtime hours at times due to unforeseen events that happen in the staffing department
Core work hours are from 8:30 am MST – 4:30 pm MST with a weekly rotating schedule of coverage starting at 7:30 am MST and ending at 5:00 pm MST.

Essential Functions/Areas of Accountability

Build and manage all changes to the monthly caregiver schedules for an assigned territory Address urgent issues with caregiver schedules (backfill call-offs, accommodate client preferences, etc.).
In conjunction with a hands-on recruiting team, monitor and plan for upcoming needs within an assigned territory.
Assist Human Resources with maintaining credentials of clinical employees.
Provide exceptional customer service to clients as well as build a strong partnership with hundreds of caregivers (PCAs, CNAs, LPNs and RNs).
Maintain consistent communication with clinical field team within a territory including Regional Directors and Case Managers.
Generate and distribute prefabricated and ad hoc reports on a daily, weekly and monthly basis about a territory’s trends, challenges and successes

#LI-REMOTE

The typical base pay range for this role is USD $47,840 - $66,560 per year.

Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.

Available Benefits Include

Medical
Dental
Vision
401(k)
Company Paid Short Term Disability
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Paid Time Off
Voluntary Benefits

Please contact Sofia Weiner at (720) 207-2842 x514 or at Sofia.Weiner@procasemanagement.com today to learn more about our opportunities where you can make a difference in your own career!

Professional Case Management is an Equal Opportunity Employer.

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