Offer summary

Qualifications:

Proven experience in customer service or team leadership roles., Strong communication and interpersonal skills., Ability to manage and motivate a team effectively., Familiarity with customer service software and tools..

Key responsibilities:

Oversee daily operations of the customer service team.

Ensure high levels of customer satisfaction through excellent service.

Train and mentor team members to improve performance.

Analyze customer feedback and implement improvements.

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

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