Offer summary

Qualifications:

4+ years in account management or sales leadership, ideally in transactional business, 2+ years managing a sales team in a call center setting, Strong proficiency with CRM, Tableau, Looker, and Microsoft Suite, Excellent communication, time management, and organizational skills..

Key responsibilities:

Own and manage a portfolio of strategic residential accounts focusing on relationship building and revenue expansion

Lead and support a team of sales leaders and agents in a dynamic call center environment

Track KPIs to monitor business health and client satisfaction

Analyze sales metrics to identify trends and opportunities for improvement.

Job description

Hi, We're Centerfield.

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

If you are currently an active Centerfield employee, please visit our internal jobs board to submit your application.

The Opportunity...

We are seeking an experienced, results-driven Sales Manager to lead our strategic residential accounts while managing a team of sales leaders and agents in our dynamic Jamaica call centers. This role blends relationship management, team leadership, and performance optimization — requiring a strategic thinker passionate about data, sales, and customer experience. Join a high-growth industry leader where your contributions directly impact success!

How You'll Contribute...

Own and manage a portfolio of strategic residential accounts with a strong focus on relationship building, retention, and revenue expansion

Identify cross-sell and upsell opportunities across each partner of responsibility

Serve as a subject matter expert on our product offerings, platform, and sales processes

Track KPIs to monitor business health, site performance, outlier performance, product trends, client satisfaction, and industry growth trends

Lead and support a team of Jamaica-based sales leaders and agents in a dynamic call center environment

Drive performance through daily/weekly team huddles, individual coaching, and real-time feedback

Analyze sales metrics to identify trends, risks, and opportunities for improvement

Ensure compliance with external (partner) and internal (Centerfield) quality standards

Coordinate closely with Workforce Management (WFM), HR, Training, Compliance, and Sales Operations

Monitor key metrics including attendance, productivity, quality, and compliance

Ensure timely administrative execution, including sales reporting, training compliance, and CRM updates

Stay current on residential and telecommunication changes and competitive trends to pivot strategy as needed

What We're Looking For...

4+ years in account management or sales leadership, ideally within the transactional business space

2+ years of experience managing a sales team in a call center setting, preferably on-shore or near-shore

Strong proficiency with CRM, Tableau, Looker, and Microsoft Suite

Excellent communication, time management, and organizational skills

Demonstrated ability to lead, inspire, and coach teams to exceed goals

Strategic mindset with the ability to execute tactically

Must reside in the Central or Eastern time zone

Data analytics experience to inform account and sales strategy

A background in remote team management and virtual leadership

Life at Centerfield...

Competitive base salary + bi-annual performance bonuses

OTE (On-Target Earnings) between $100k–$130k based on performance

Unlimited PTO – take a break when you need it!

Industry-leading health, dental, and vision plans + generous parental leave

401(k) company match – fully vested from day one

Award-winning culture & unprecedented team spirit (LA Business Journal & Built In LA)

Career growth opportunities – we love promoting from within!

#LI-CC1

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

As a reminder, If you are currently an active Centerfield employee, please visit our internal jobs board to submit your application.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

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