Offer summary

Qualifications:

Bachelor's degree or college diploma in a related field, or equivalent experience., 5 years of experience with database-driven workflow products or financial management software., Minimum 3 years of experience with Emburse products preferred., Strong communication skills and proficiency in Microsoft products, especially Excel..

Key responsibilities:

Manage multiple small projects and change requests from live customers.

Provide exceptional customer service and guidance to clients via phone, email, and web.

Act as a training resource and internal technical product knowledge resource for team members.

Consult with clients on best practices and configure the product to meet their business needs.

Job description

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.

Extended Service Consultants are responsible for activating and configuring Emburse software for existing clients purchasing professional services. These activities include consultation to determine the best configurations for the client’s business needs and long-term usage of the software and may include support of managed service offerings.

What you'll do:

Responsible for managing multiple small projects and change requests from live customers

Provide guidance and feedback for ongoing improvements and additions to internal processes

Serve as escalation point for Extended Services Specialists for product, process and best-practice questions beyond the scope of the Implementation Specialist’s knowledge and abilities

Act as training resource for new and existing Extended Services team members

Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionally

Act as a primary or secondary resource on projects which are identified as sensitive, complex and/or strategic

Assist in developing and updating change management processes, with a focus on increased efficiency and turn-around time

Provide exceptional customer service to clients by phone, email and via web

Demonstrate proficiency with the product and translate client requirements to capabilities of the software

Consistently improve technical product knowledge through training, self-directed research and testing, and internal consultation

Facilitate requirement gathering sessions and provide recommendations based on existing customer setups

Consult with clients on best practices and use of Emburse products to meet their business requirements

Scope and manage custom change requests and create customer SOW documents

Configure the product to meet the needs and requirements of the client, according to the scope of the project

Provide regular status updates on project deliverables and milestones through defined processes

Balance multiple concurrent projects within set workload expectations

What we're looking for:

Bachelor's degree, college diploma in related field and/or equivalent experience

5 years experience using or administrating database-driven workflow products and/or financial management software

Minimum 3 years experience working with Emburse products (or equivalent) within the area of responsibility preferred

Ability to manage multiple large initiatives and cases with minimal guidance

Proven ability to handle customer escalations and concerns

Experience working with data to solve business problems/generating actionable insights

Demonstrate strong communication and customer handling skills

Excellent business writing and verbal communication skills

Strong knowledge of accounting systems, practices, and terminology as relevant to our product offerings (outbound files that load into accounting systems)

Ability to influence and be effective with the senior leadership team and the project management team

Ability to see the big picture, evaluate, and create efficient processes

Highly efficient in using Microsoft products with an emphasis on Excel

Why Emburse?

Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.

• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

Required profile