Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Strong analytical and problem-solving skills., Excellent communication and interpersonal abilities., Proficiency in customer service software and tools..

Key responsibilities:

Manage customer inquiries and provide timely resolutions.

Analyze customer feedback to improve service quality.

Collaborate with cross-functional teams to enhance customer experience.

Prepare reports on customer interactions and trends.

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. We touch the lives of people throughout the day: From your personalized morning supplements with vitamins, omegas, and probiotics to support your health at every stage of life, to a juicy tasty burger made with plant-based proteins for lunch, or a revitalizing mid-afternoon drink from healthy cows that burp less methane, to the fine fragrance that creates positive emotions, makes you feel better, and enhances your well-being at every hour. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. www.dsm-firmenich.com

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