Advice Policy and Technical Specialist

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.

Quilter oversees £119.4 billion in customer investments (as at end December 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 4

Department: Advisory Services

Location: Homebased, United Kingdom

Contract Type: Permanent

Regulated/Non-Regulated: Non-regulated

As key a member of the Quilter Financial Planning Advice Policy team, you will provide expert knowledge to facilitate the development of robust and proportionate business and advice policies to meet regulatory demands and support strategic objectives and initiatives. You will contribute to ensuring standards and policy guidance are maintained and embedded across QFP. You will manage a diverse range of activities relating to advice, and adviser conduct, as well as support broader teams with technical queries and escalations, and advice proposition design.

• Use analytical skills and FCA Handbook knowledge to contribute to the development of proportionate yet robust Business & Advice Policy and controls.

• Create/revise QFP business & advice policies and guidance, ensuring that these are concise, comprehensive and accessible, to meet regulatory and other required changes.

• Draft papers for QFP Committees setting out proposed enhancements to advice policy and standards, as appropriate.

• Provide architectural thought and design to the advice policies and processes to ensure consistency and compliance across all financial planning, mortgage, and protection advice areas, as well as alignment to strategic advice proposition development.

• Develop effective processes and relationships with key stakeholders across 1LoD distribution, proposition, and operations teams, and 2LoD compliance and risk functions.

• Support the Head of Advice Policy and the wider team in delivery of key regulatory, strategic, and project activity that may impact the department.

Consumer Duty

Whilst this isn’t a directly customer facing role, the duties you will perform will contribute to the overall positive outcomes for our customers by ensuring that the design of QFP’s Distribution Advisory policies and standards are robust and enable both advisers and QFP to deliver consistently strong outcomes.

About You

You will be analytical with attention to detail but with experience of delivering a standards and control environment into an advice distribution model, particularly large-scale ones. The ability to collaborate confidentially and effectively with a wide and diverse group of senior stakeholders, with different business perspectives, to develop a proportionate outcome is critical to the effectiveness and success of the model.

• Decisive, adaptable, clear and confident communicator, disciplined in delivery

• Detailed and strong understanding of products, advice and suitability, advice processes, compliance and risk

• Ability to understand key Business and Advice Standards drivers and requirements, as well as subsequent operational impacts

• Able to demonstrate a strong customer focus and understanding of what results in good customer outcomes

• Strong change delivery focus to enable business growth while maintaining a robust control environment

• Ability to integrate with a team and work effectively as a team member

• Strong analytical approach and inquisitive nature

• Able to think at a conceptual and strategic level to drive effective enhancements

• Financial Planning Diploma level 4 (essential), level 6 (desirable) or demonstratable technical experience in a similar role.

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Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.