Offer summary

Qualifications:

Previous experience in medical office administration or healthcare customer service preferred., HIPAA certification required (training provided)., Excellent verbal and written communication skills., Proficiency with CRM systems and basic computer applications..

Key responsibilities:

Execute strategic follow-up campaigns for new patient leads from social media channels.

Conduct professional outreach through multiple channels (phone, email, text) to engage potential patients.

Schedule and coordinate free consultations using practice management software.

Create and maintain detailed communication records for each patient interaction.

Job description

This is a remote position.

Schedule:

10 hours/week, 2 hours Monday-Friday, Fixed Schedule
Client Timezone: Eastern Time (ET)

Client Overview

Join a rapidly expanding functional medicine practice that’s revolutionizing patient care through personalized wellness solutions. This modern healthcare provider combines cutting-edge functional medicine approaches with patient-centered care, helping individuals achieve optimal health through comprehensive treatment programs. Their growing practice leverages social media and digital marketing to connect with patients seeking transformative health solutions.

Job Description

Take on an essential role in a dynamic functional medicine practice where you’ll be the crucial link between patients and life-changing healthcare services. As a Medical Assistant, you’ll manage the initial patient journey, ensuring smooth transitions from initial interest to consultation. This position offers the perfect blend of healthcare administration and patient care coordination, allowing you to make a meaningful impact while working remotely with a progressive medical team.

Responsibilities

Execute strategic follow-up campaigns for new patient leads from social media channels
Conduct professional outreach through multiple channels (phone, email, text) to engage potential patients
Schedule and coordinate free consultations using practice management software
Manage appointment confirmation processes and reminder calls
Create and maintain detailed communication records for each patient interaction
Utilize approved scripts and templates to ensure consistent, professional communication
Support practice growth by maintaining organized lead management systems

Requirements

Previous experience in medical office administration or healthcare customer service preferred
HIPAA certification required (training provided)
Excellent verbal communication skills with a warm, professional phone presence
Strong written communication abilities for email correspondence
Proficiency with CRM systems and basic computer applications
Detail-oriented with excellent organization skills
Professional demeanor and patient-focused mindset
Reliable internet connection and quiet home office environment