Offer summary

Qualifications:

Bachelor's degree in Design, Human-Computer Interaction, or a related field., Proven experience in service design or user experience design., Strong analytical and problem-solving skills., Excellent communication and collaboration abilities..

Key responsibilities:

Conduct user research to understand customer needs and pain points.

Develop service blueprints and customer journey maps.

Collaborate with cross-functional teams to design and implement service solutions.

Facilitate workshops and presentations to communicate design concepts.

Verkkokauppa.com empowers its customers to follow their passion by providing a wide product assortment of around 80,000 products. Verkkokauppa.com Oyj serves its retail and corporate customers through its webstore, megastores, kiosk and network of collection points as well as fast deliveries and various services. As Finland’s most popular and most visited domestic online retailer, its deliveries cover around 70 percent of the Finnish population within the next day. The Company has four megastores: in Oulu, Pirkkala, Raisio, and Helsinki, where its headquarters is also located. Verkkokauppa.com's shares are listed on the Nasdaq Helsinki stock exchange with the ticker VERK.

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