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Technical Support Manager (Specialist Operations)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Portugal

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Proven experience in technical support or IT operations management., Strong problem-solving skills and ability to troubleshoot complex issues., Excellent communication and interpersonal skills..

Key responsibilities:

  • Oversee the technical support team and ensure high-quality service delivery.
  • Manage escalated customer issues and provide timely resolutions.
  • Develop and implement support processes and best practices.
  • Collaborate with other departments to improve product performance and customer satisfaction.

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