Offer summary

Qualifications:

High School diploma or equivalent required., Prior contact center or lending experience is necessary., Excellent communication and telephone skills are essential., Strong computer skills and the ability to multitask are important..

Key responsibilities:

Provide service excellence to members during the loan origination process.

Answer inbound calls and assist members with inquiries about loan products.

Originate and process consumer loan applications and review credit reports.

Cross-sell DCU products and services while adhering to compliance requirements.

Job description

Schedule	Schedule: 8:45-5:45 Mon-Fri, 8-4:30 every Saturday (choice of Tue, Wed, Thu off)
What You’ll Do	Summary/Objective: Provide Service Excellence to members during all aspects of the loan origination process for Consumer Loans and Mortgages, as required. This includes answering general questions and taking and processing applications. Must understand all DCU products, services, processes, and procedures. Will identify member needs and effectively cross sell appropriate products and services. Supports DCU’s mission, vision and business goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answer inbound phone calls in a high volume contact center. Efficiently assist members with inquiries about DCU loan products and the application process. Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards. Review credit reports and determine loan eligibility through automated underwriting and/or Loan Officer review. Review required applicant documentation including income verification, purchase agreements etc. Adhere to borrower/lender compliance requirements and DCU’s internal policies and procedures. Complete required trainings on compliance, DCU products/services and lending guidelines. Support DCU’s Success Sharing Goals by referring and cross selling other DCU products and services. Achieve job expectations for schedule adherence, call efficiency, sales goals and other metrics. As business need dictates: Become registered through the Nationwide Multistate Licensing System to obtain Mortgage Loan Originator licensing. Answer general questions for and originate Mortgage and Home Equity applications. Perform other job-related duties as assigned by Information Center Manager, Assistant Manager or Team Leader
What You’ll Need	Education and Experience Requirements: High School diploma or equivalent Prior contact center or lending experience required Additional Eligibility Requirements: Excellent communication and telephone skills Strong computer skills. Ability to learn and use new programs. Ability to independently troubleshoot technical issues Ability to multitask Organizational and Time Management skills
What We Do	DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position.