Field Service Technician (Biodevices & Automation)

POSITION SUMMARY

The primary responsibility for this position is to Manage the Bio-device Automation Systems along with the In-ovo Process for Zoetis. This will be accomplished through execution of our best-in-Class Customer Service Programs. This position will perform preventive maintenance of automation systems of device in poultry hatcheries. This position will also perform emergency troubleshooting, at the customer location, as needed.

POSITION RESPONSIBILITIES

•  Perform scheduled Preventive Maintenance on all assigned Biodevices.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Troubleshooting and resolving issues with automation systems, including software, hardware, and mechanical/electrical components
• Understand and follow Electrical Schematics.
• Required Participation in Territory After Hours Support and Repairs.
• Zoetis Field Service-Technician responsible for all communication with assigned hatcheries.
• Understand the basics of manufacturing, mechanical processes, hatchery devices and biological processes.
• Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time period.
• Manage the Hatchery Inovo Process on behalf Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries.
• Staying updated with the latest advancements provided by global support.
• Manage the Zoetis Operator Training Program for 25+ people (customer employees)
• Facilitate the vaccine and sanitation preparation program for all Zoetis Devices
• Support and conduct the execution of the Zoetis Process Evaluation Program
• Principle for collecting and reporting all important information within Zoetis Field aware System 
• Follow all safety/precautionary procedures.
• Collaborating with cross functional teams to identify automation needs and develop solutions.
• Regular communication with supervisor
• Other Duties as Assigned

ORGANIZATIONAL RELATIONSHIPS

Interactions with multiple levels of Management within their customer base. Works closely with Zoetis Management, Key Account Team, and Veterinarians.

RESOURCES MANAGED

Financial Accountability - Role has a responsibility for supporting 3-5 customers. This role is a major player in confirming the next long-term contract with our customer.    

Supervision - Indirectly guides 25+ customer employees on the Inovoject Process Operation and Safety

EDUCATION & EXPERIENCE

• Engineering Degree in Electrical/Electronic/Mechanical Systems.
• MBA/M.Tech/M.E. will be an added advantage.
• Experience in poultry equipment and operations is an added advantage.
• Normally requires around– 1-3 years of experience. 

TECHNICAL SKILLS REQUIREMENTS

•  Strong Electrical - Mechanical Aptitude
• Basic level of exposure in electronics and automation
• Well versed in electrical components and system
• Proficient organizational skills
• Self-motivator and self-starter
• Strong critical thinking problem solving, judgment, and initiative.
• Effective communication skills are necessary to interact directly with multiple levels of customer management.
• Basic computer skills using Word / Excel / and Outlook
• Bilingual (English/Hindi) preferred.

COMPETENCIES

COMPETENCY - DETAIL

• Electrical Schematics - Must be able to understand electrical schematics and electrical components.
• Mechanical - Understanding of conveyors, pneumatics, electrical motors, and relays.
• Communication Skills - Must be capable of talking with multiple layers of management internally and externally.
• Time Management - Strong planning skills, prioritization abilities, effective execution skills 
• Self Motivation - Develops and executes own work schedule
• Critical Thinking - Problem solving skills, observation abilities

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.