Offer summary

Qualifications:

Salesforce Certified Administrator (ADM201) is required., Expertise in Salesforce ecosystem including Sales Cloud, Service Cloud, and Marketing Cloud., Strong knowledge of Salesforce configuration and security architecture., Proficient in report creation and data migration strategies..

Key responsibilities:

Translate business requirements into Salesforce capabilities and manage platform enhancements.

Ensure compliance with security best practices and regulatory standards.

Oversee REST-based API integrations for data flow between Salesforce and external applications.

Collaborate with stakeholders and development teams to align solutions with business goals.

Job description

Salesforce Business Analyst
📍 Remote – Open to LATAM-based professionals
💼 Industry: Entertainment, Sports & Media

About the Client
Our client is a global leader in the entertainment, sports, and media industries, delivering cutting-edge solutions that empower talent, brands, and organizations worldwide. The ongoing initiative involves the enhancement of a tailored Salesforce platform that enables seamless interoperability with external systems via REST APIs.

Project Overview
As a Salesforce Business Analyst, you will be instrumental in driving the evolution of a custom Salesforce environment through strategic platform enhancements, system integration initiatives, and compliance with enterprise-grade security standards.

Key Responsibilities:
Platform Enhancements: Translate business requirements into Salesforce capabilities; drive the implementation of new features, manage defect resolution, and optimize platform usability.
Security & Compliance: Apply and audit Salesforce security best practices, ensuring compliance with internal and external regulatory standards.
API Integration Management: Oversee REST-based integrations using JSON payloads, enabling efficient bi-directional data flow between Salesforce and external applications.
Cross-Functional Collaboration: Work closely with stakeholders, developers, and QA teams to ensure solution delivery aligns with strategic business goals. Technical Competencies Expertise in Salesforce ecosystem: Sales Cloud, Service Cloud, and Marketing Cloud.
Deep knowledge of Salesforce configuration: custom objects, record types, fields, page layouts, workflows, validation rules, and declarative automation (e.g., Flow).
Solid grasp of Salesforce security architecture: roles, profiles, permission sets, sharing rules, and field-level security. Proficient in report and dashboard creation, ensuring actionable insights for decision-makers. Experience with data models, cleansing strategies, and data migrations within Salesforce environments. Hands-on experience working with integration protocols: REST, SOAP, JSON, and API lifecycle. Familiarity with middleware solutions and scalable integration patterns. Strong command of SOQL and working knowledge of SQL for cross-system data validation. Analytical & Functional Expertise Skilled in eliciting and documenting requirements via interviews, workshops, and stakeholder analysis. Proficient in process mapping, user story development, and functional specifications. Ability to perform detailed gap analyses and craft tailored solutions bridging technical capabilities with business objectives. Experienced in leading User Acceptance Testing (UAT) and validating business-critical use cases. High proficiency in synthesizing complex problems into structured, solution-oriented deliverables.

Certifications
✅ Required: Salesforce Certified Administrator (ADM201)
🌟 Preferred: Salesforce Platform App Builder Sales Cloud Consultant Service Cloud Consultant

Required profile