5+ years of hands-on experience in the enterprise software industry, Proven track record of driving operational excellence with measurable results, Minimum 3 years in a customer-facing role such as Support or Sales, Expertise in leveraging generative AI tools for scalable solutions..
Key responsibilities:
Lead operational initiatives to streamline processes and optimize resources across Trilogy's software portfolio
Utilize AI technologies to develop automated solutions that enhance efficiency
Conduct operational diagnostics to identify issues and implement data-driven solutions
Drive results that positively impact business performance through improved efficiency and retention.
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Founded in 1989, Trilogy has enjoyed years of profitable success working exclusively with Global 1000 companies. Trilogy provides technology powered business services that result in transformational economic value for its customers. Unique in the industry, Trilogy ties its own revenue directly to the economic value it delivers. Trilogy business services are focused on the Automotive, Insurance and Telecom industries.
Ready to be the architect of operational excellence? We're seeking transformation mavens who can turn complexity into clarity and chaos into clockwork. At Trilogy, we're not interested in maintaining the status quo – we're revolutionizing how software companies operate through AI-powered innovation and strategic brilliance.
Picture yourself as the conductor of a high-stakes symphony, where each note is a process improvement and every movement culminates in measurable business impact. You'll be wielding cutting-edge AI tools and proven methodologies to orchestrate transformations that ripple across our global portfolio, from streamlining support operations to executing seamless M&A integrations.
If you're energized by the prospect of building lean, mean, operational machines and leaving an indelible mark on multiple businesses, then step into the role that will challenge your capabilities and reward your ambition.
What You Will Be Doing
Spearhead operational metamorphosis using Trilogy's battle-tested playbook, transforming underperforming systems into efficiency powerhouses
Harness the power of AI technologies like GPT and Cursor to craft automated solutions that eliminate repetitive tasks and streamline workflows
Navigate complex, high-impact initiatives including strategic workforce restructuring, technology transitions, and post-merger integrations
Perform deep-dive operational diagnostics to uncover systemic issues and architect data-driven solutions
Drive tangible results that directly impact the bottom line through enhanced efficiency, improved retention, and optimized margins
What You Won’t Be Doing
Playing operational babysitter – we're in the business of transformation, not maintenance
Drowning in consensus-building meetings – you'll be empowered to make decisive moves and create immediate impact
Managing bloated organizational structures – our lean approach leverages AI and systems over hierarchical complexity
Starting from scratch – our proven playbook gives you the foundation to focus on execution rather than theoretical strategizing
Management Consultant Key Responsibilities
Lead game-changing operational initiatives that streamline processes, optimize resources, and generate substantial ROI across Trilogy's portfolio of software companies.
Basic Requirements
Geographic requirement: Current residence in the Americas (North, Central, or South)
Deep enterprise software industry expertise with 5+ years of hands-on experience
Track record of 5+ years driving operational excellence with quantifiable results
Minimum 3 years of customer-facing role experience across Support, Sales, Collections, or similar functions
Demonstrated mastery in leveraging generative AI tools to create scalable solutions
About Trilogy
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.