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Head Service Delivery - Quality, Training & Continuous Improvement

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Malaysia

Offer summary

Qualifications:

Bachelor's degree in a relevant field, such as Business Administration or Quality Management., Proven experience in service delivery management, quality assurance, and training., Strong leadership skills with the ability to drive continuous improvement initiatives., Excellent communication and interpersonal skills to engage with stakeholders..

Key responsibilities:

  • Oversee the service delivery process to ensure quality and efficiency.
  • Develop and implement training programs for staff to enhance service delivery.
  • Lead continuous improvement projects to optimize service operations.
  • Collaborate with clients to understand their needs and ensure satisfaction.

Standard Chartered Bank logo
Standard Chartered Bank Banking XLarge https://www.sc.com/
10001 Employees
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Experience

Industry :
Banking
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