Customer Service Representative

Our client is an Australian residential services provider that specialises in air conditioning, plumbing, electrical, and hot water solutions.

Known for their customer-first approach and strong team culture, they’re seeking a Customer Service Representative to support their growing operations.

Job Responsibilities:

• Answer inbound calls, emails, and online enquiries promptly and professionally.
• Confirm bookings, follow up after services, and manage general enquiries.
• Handle 50+ calls per day, plus outbound follow-ups and confirmations.
• Educate customers about services, promotions, and membership plans.
• Follow standard operating procedures and use approved communication scripts.
• Maintain accurate data entry and job notes in job management systems.
• Work closely with technicians, sales teams, and office staff to ensure service flow.
• Support quoting, invoicing, and payment processing where required.

Requirements

• 1–2+ years in customer service, administration, reception, or scheduling.
• Experience in trade services (air conditioning, plumbing, electrical) is a big plus.
• Strong verbal and written English communication.
• Friendly and professional phone manner with minimal accent preferred.
• Confident handling high-volume calls and multi-tasking under pressure.
• Tech-savvy with experience in ServiceM8, Service Titan, or similar platforms.
• Excellent attention to detail, time management, and follow-through.
• Adaptable and eager to learn new systems and SOPs

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)