Offer summary

Qualifications:

Fluent in German and English, both written and spoken., Experience in customer service or technical support roles., Strong problem-solving skills and ability to work under pressure., Familiarity with IT systems and service desk software..

Key responsibilities:

Provide first-line support to customers via phone, email, and chat.

Troubleshoot and resolve technical issues reported by users.

Document and track all customer interactions and resolutions in the system.

Collaborate with other teams to escalate complex issues as needed.

There is a saying: "If you want to go fast, go alone, if you want to get far, go together." That is why we have founded R4, a joint venture between the two market leaders Rheinmetall and 4iG. Our goal is to provide state-of-the-art IT services to our customers, at a place where possibilities and capabilities go hand in hand. Rheinmetall 4iG Digital Services (R4) has been founded at the end of 2022 and is headquartered in Budapest. Our initial mission is to provide project- and operations-related IT services to Rheinmetall’s local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, we plan to progressively expand the scope of our services for internal and external customers alike.

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