Offer summary

Qualifications:

Bachelor's degree in Information Technology or related field., Proven experience in IT service management and team leadership., Strong problem-solving skills and customer service orientation., Familiarity with ITIL framework and service desk tools..

Key responsibilities:

Oversee daily operations of the IT service desk team.

Ensure timely resolution of technical issues and customer inquiries.

Develop and implement service desk policies and procedures.

Coordinate training and development for service desk staff.

Welcome to Swissbit Information is fundamental to every modern organisation and protecting data integrity and security is more important than ever. For over 20 years Swissbit has been providing embedded memory and storage solutions that safeguard knowledge. Our secure solutions are tailored to meet the needs of the most demanding market segments including Industrial, Automotive, Networking/Communications, Security. All products meet the highest quality criteria and performance benchmarks. More than 3000 customers worldwide rely on our expertise and technology – every day. The values that drive us: trust, responsibility, respect and curiosity. Do they also drive you? Swissbit and Hyperstone are registered trademarks of Swissbit AG. http://www.swissbit.com/wp-content/themes/swissbit/movie/video1.html Contact Human Resources: EMEA Switzerland HQ +41 71 913 03 60 hr.hq@swissbit.com Germany +49 30 936 954 89 hr@swissbit.com Americas USA +1 208 258 6250 hr.na@swissbit.com APAC Japan +81 3 5356 3511 hr.jp@swissbit.com Taiwan +886 3 550 8166 hr.tw@swissbit.com

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