Bachelor's degree in a relevant field or equivalent experience., Strong communication skills in English and at least one APAC language., Experience in customer support or technical support roles., Familiarity with product management and troubleshooting techniques..
Key responsibilities:
Provide technical support and assistance to customers in the APAC region.
Resolve product-related issues and inquiries via phone, email, or chat.
Collaborate with product teams to improve customer experience and product functionality.
Document customer interactions and feedback for continuous improvement.
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