Offer summary

Qualifications:

Bachelor's degree in a relevant field or equivalent experience., Strong communication and interpersonal skills., Proficiency in customer support software and tools., Ability to troubleshoot and resolve technical issues..

Key responsibilities:

Provide technical support to clients via phone, email, and chat.

Assist in the implementation and configuration of software solutions.

Document and track customer interactions and issues in the support system.

Collaborate with the development team to improve product functionality.

Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 3,000+ organisations and two million end users across Australia, New Zealand and the UK. With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows. Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making. ELMO provides innovative technology to help organisations manage, engage, and inspire their employees in real-time and from any device. Born in the cloud, the business operates on a robust SaaS cloud solution. ELMO’s leading cloud solution is fit for purpose for each market segment to reduce administrative burden and enhance the employee experience across the following key HR functions: - Payroll (Expenses, Rostering / Time & Attendance) - HR Core (Survey, Wellbeing, Analytics) - Recruitment - Onboarding - Performance Management (Rewards and Recognition, Succession, Remuneration) - Learning Management (Course Builder, Course Library, Video Library) Spanning the entire employee lifecycle from ‘hire to retire’, each of the ELMO modules can be used together or stand-alone to automate and streamline operations to reduce costs, increase efficiency and bolster productivity. Our solution helps organisations overcome HR challenges - including capacity management and planning via powerful, data-driven dashboards.

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