Client Success Manager - (HR31469DA)

Job Title: Client Success Manager
Location: Remote (EST Time Zone)
Salary Range: up to 3000 USD

Work Schedule: Monday - Friday, 8:30 AM to 5:00 PM (EST), flexibility available

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a fast-paced B2B SaaS company focused on delivering value to customers through a service-oriented, results-driven team. The environment is collaborative, mission-aligned, and performance-focused, with a strong emphasis on client experience and retention.

Position Overview:

Were seeking a Client Success Manager to own and deepen relationships with our customers. This role plays a vital part in customer retention, onboarding, expansion, and ensuring measurable value is delivered through our platform. You'll serve as the main point of contact for a portfolio of clients, driving adoption, communication, and results.

Key Responsibilities:

• Lead the onboarding process in coordination with the onboarding team.
• Build and nurture strong client relationships, serving as a trusted advisor.
• Monitor key metrics like gross volume and proactively course-correct to meet goals.
• Identify and execute upsell and renewal opportunities.
• Conduct quarterly business reviews and strategic planning sessions with clients.
• Ensure a smooth support experience and collaborate with internal teams on resolution.
• Gather and relay customer feedback to improve the product and support services.
• Maintain timely and effective communication cadences with all assigned accounts.

Qualifications:

• 3+ years in B2B SaaS customer success or client management.
• Strong English communication skills, written and spoken.
• Tech-savvy, with a willingness to learn new platforms.
• Excellent interpersonal and cross-functional collaboration skills.
• Organized, efficient, and able to manage multiple accounts.
• A strong passion for customer success and performance-driven work.

Nice-to-Haves:

• Experience with Salesforce and/or HubSpot.
• Willingness to adjust schedule to better serve global client base.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.